Senior Cisco Collaboration Engineer – Maritime Voice & UC

1976 Walt Disney Attractions Technology LLC

Celebration (FL)

On-site

USD 123,000 - 165,000

Full time

9 days ago

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Job summary

1976 Walt Disney Attractions Technology LLC is hiring a Sr Network Engineer (Telecom) to design, deploy, and support Cisco Collaboration across Disney Cruise Line environments, including ships, home ports, and shore sites.

You will lead dial plans, QoS, SIP trunking, and security hardening, serve as escalation lead, and collaborate with cross‑domain teams to ensure 24x7 voice availability and high‑reliability operations.

Qualifications

Bachelor’s degree in CS/IT/Telecommunications or related field.
Five+ years of progressive voice/collaboration engineering experience.
Strong Cisco CUCM/UCCX/UCS experience in multi-site environments.
Experience with SIP, H.323, MGCP, RTP/SRTP, and SIP trunk design.

Responsibilities

Design, deploy and support enterprise Cisco Collaboration architecture (CUCM, Unity Connection, IM&P, CUBE/voice gateways, UCCX).
Serve as escalation point for complex voice/collaboration issues; partner with network, security and shipboard engineering teams.
Lead dial plan design, call routing, SIP trunk architecture and QoS for voice environments.
Lead platform upgrades, migrations and technology refresh projects with minimal shipboard impact.
Define standards, baselines and best practices for Cisco Collaboration platforms.