Senior Cisco Collaboration Architect - Cruise Line

Disney Experiences; Celebration (FL); On-site; USD 123,000 - 165,000; Full time

Benefits offered by this job

Bonus potential

Medical benefits

Long-term incentive units

Job summary

Disney Experiences Technology (DXT) seeks a Senior Network Engineer-Telecom to own Cisco Collaboration voice architecture across Disney Cruise Line vessels, ports, and shore sites. You will design, deploy, and support CUCM, UCCX, IM&P, and related components while collaborating with shipboard engineers, security, and network teams.

This role requires at least 5 years of Cisco voice experience, CCNP Collaboration preferred, and readiness for 30–40% travel internationally.

Qualifications

• Minimum 5 years designing, deploying, and supporting CUCM and Cisco Collaboration in a multi-site enterprise.
• Strong knowledge of voice protocols (SIP, H.323, MGCP, RTP/SRTP) and SIP trunk design.
• Experience with QoS for voice across converged networks.
• Experience with UCCX, IM&P, UCS, and analog platforms.
• Ability to lead root-cause analysis and set technical standards.

Responsibilities

• Design, deploy and support enterprise Cisco Collaboration architecture across fleets and sites.
• Serve as escalation point for complex voice issues; collaborate with network, security, and shipboard teams.
• Lead dial plans, call routing, SIP trunk architecture, and QoS profiles for voice environments.
• Lead platform upgrades, migrations, and tech refreshes with minimal shipboard impact.
• Define and drive technical standards and configuration baselines across environments.
• Deploy security hardening and compliance for voice/collaboration infrastructure.
• Integrate Cisco Collaboration with HMS, DECT wireless, satellite circuits, and legacy systems.
• Provide mentorship to junior engineers; create SOPs and runbooks.
• Offer advanced troubleshooting and 24x7 on-call support onboard and ashore.
• Stay current with Cisco Collaboration and UC tech; contribute to roadmap.

Skills

CUCM design & deployment

SIP trunking & QoS

UCCX/UCS/IM&P

Root-cause analysis

Security hardening

Project leadership

Education

Bachelor’s degree in CS/IT/Telecom

CCNP Collaboration or CCIE Collaboration

Tools

CUCM Unity/IM&P

Cisco CUBE & SIP gateway

Cisco UC/Voice platforms

Job description

Disney Experiences Technology (DXT) seeks a Senior Network Engineer-Telecom to own Cisco Collaboration voice architecture across Disney Cruise Line vessels, ports, and shore sites. You will design, deploy, and support CUCM, UCCX, IM&P, and related components while collaborating with shipboard engineers, security, and network teams.

This role requires at least 5 years of Cisco voice experience, CCNP Collaboration preferred, and readiness for 30–40% travel internationally.