Senior Circulation Services Lead – Academic Library

Brown University; Providence (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

Brown University’s Rockefeller Library seeks a Senior Library Specialist- Access Services- Circulation to support circulation operations during the academic year. The role involves assisting users, guiding information retrieval, and managing course reserves and resource sharing.

Evening and weekend shifts are required, with responsibilities including instruction, troubleshooting public equipment, and coordinating with student assistants. A bachelor’s degree or equivalent experience is expected.

Qualifications

• Bachelor’s degree or equivalent experience.
• Computer skills, ability to use standard computer software packages.
• Previous public service experience in an academic library preferred.
• Experience with automated library systems desirable.
• Capacity to learn new technologies and systems necessary for continually effective job performance.
• Ability to interact favorably with library users and co-workers.
• Oral and written communication skills.
• Problem solving skills.
• Ability to perform detailed work accurately with reasonable speed.
• Knowledge of one or more foreign languages desirable.

Responsibilities

• Provides customer service and assistance to users in support of library services.
• Provides instruction and guidance on how to use the library, access its resources, and develop information seeking skills.
• Provides assistance to increase patron self-sufficiency.
• Assists users with research software and related tools (e.g., bibliographic citation management software and e-book reading software).
• Interprets library policies and procedures.
• Assists users in locating alternative information resources and services.
• Answers directional, navigational, informational, and how-to queries.
• Facilitates referral of in-depth questions to specialists as appropriate.
• Responds to and interacts with online users referring to specialists as appropriate.
• Assists users in locating, retrieving, borrowing, and copying library-owned information resources.
• Routes, lends, pages, searches, receives, charges, discharges, holds, scans, downloads, and copies library materials.
• Creates and edits patron, course reserve, bibliographic records and item records for storage.
• Collects fines and fees, adjusts patron accounts, issues library privileges, and assigns carrels/lockers.
• Assists onsite users with library public equipment; basic troubleshooting and referrals as appropriate.
• Maintains hold shelf and Course Reserves.
• Opens/closes revolving door at Rockefeller Library in absence of other staff.
• Trains and provides assistance to co-workers; trains, schedules their work, and directs student assistants.

Skills

Public service

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

Brown University’s Rockefeller Library seeks a Senior Library Specialist- Access Services- Circulation to support circulation operations during the academic year. The role involves assisting users, guiding information retrieval, and managing course reserves and resource sharing.

Evening and weekend shifts are required, with responsibilities including instruction, troubleshooting public equipment, and coordinating with student assistants. A bachelor’s degree or equivalent experience is expected.