Access & Circulation Services Lead

Socket.dev; Rhode Island; On-site; USD 42,000 - 56,000; Full time

Job summary

Brown University seeks a Senior Library Specialist- Access Services- Circulation to deliver frontline user support, guide patrons in locating resources, and manage course reserves and lending services. The role emphasizes customer service, information retrieval, and collaboration with campus staff.

Responsibilities include assisting with research software, interpreting policies, and training student assistants, with evening/weekend availability as needed. Onsite position in Rhode Island.

Qualifications

• Bachelor's degree or equivalent experience.
• Computer skills and ability to use standard software packages.
• Experience in public service in an academic library preferred.
• Experience with automated library systems desirable.
• Ability to learn new technologies and systems.

Responsibilities

• Provide customer service and assistance to users of library services.
• Guide users in using library resources and information seeking.
• Assist users with research software and related tools.
• Interpret library policies and procedures.
• Assist users in locating and retrieving library materials and using equipment.
• Maintain holds, course reserves, and related records.
• Train and supervise student assistants.

Skills

Customer service

Communication

Problem solving

Learn new technologies

Interpersonal skills

Detail oriented

Foreign language knowledge

Education

Bachelor's degree or equivalent experience

Tools

Automated library systems

Job description

Brown University seeks a Senior Library Specialist- Access Services- Circulation to deliver frontline user support, guide patrons in locating resources, and manage course reserves and lending services. The role emphasizes customer service, information retrieval, and collaboration with campus staff.

Responsibilities include assisting with research software, interpreting policies, and training student assistants, with evening/weekend availability as needed. Onsite position in Rhode Island.