Senior Circulation & Access Services Manager

American University; Washington (District of Columbia); Sur place; USD 32 000 - 37 000; Plein temps

Résumé du poste

American University seeks a Circulation Manager for the Pence Law Library on Tenley Campus in Washington, DC. The role provides senior on-site coverage, manages circulation, reserves, interlibrary loan, and patron services, while supervising part-time staff and training student employees.

Proficient with Ex Libris Alma and Microsoft 365 is expected. The position requires a bachelor’s degree (or equivalent) with 1–3 years in library services or customer service operations; a JD or MLIS is

Qualifications

• Bachelor's degree or equivalent plus 1–3 years in library or customer service setting.
• Experience supervising or coordinating staff in a library or service environment.
• Familiarity with circulation and interlibrary loan processes is a plus.

Responsabilités

• Coordinate daily circulation desk operations and provide on-site coverage.
• Supervise part-time staff and train student employees.
• Process interlibrary loan, course reserves, and patron accounts.
• Promote library resources via marketing and outreach channels.
• Maintain records and assist with system workflows and updates.

Connaissances

Customer service

Supervisory experience

Training staff

Communication skills

Formation

Bachelor's degree or equivalent

Juris Doctor

MLIS

Outils

Ex Libris Alma

Microsoft 365

Springshare tools

SharePoint

Description du poste

American University seeks a Circulation Manager for the Pence Law Library on Tenley Campus in Washington, DC. The role provides senior on-site coverage, manages circulation, reserves, interlibrary loan, and patron services, while supervising part-time staff and training student employees.

Proficient with Ex Libris Alma and Microsoft 365 is expected. The position requires a bachelor’s degree (or equivalent) with 1–3 years in library services or customer service operations; a JD or MLIS is