Circulation & Access Services Assistant

Franklin Pierce University; Rindge (NH); On-site; USD 38,000 - 52,000; Full time

Job summary

Franklin Pierce University seeks a Library Assistant-Circulation to support circulation, course reserves, and interlibrary loan processing. The role reports to the Access Services Manager and involves supervising student assistants, opening/closing the library, and enforcing policies in a quiet study environment.

Qualifications include 1–3 years library experience, an associates degree (bachelors preferred), and familiarity with library software such as Springshare.

Qualifications

• One to three years of library experience, including supervisory and circulation/public services.
• Associates degree in related field; Bachelor's degree preferred.
• Knowledge of specialized library circulation software.
• Familiarity with Springshare software.

Responsibilities

• Provides direct support and supervision to student assistants, keeping them on task as needed.
• Circulates library materials.
• Answers patron inquiries, maintaining a strong service orientation at all times.
• Assists with training of student assistants.
• Prepares and processes interlibrary loan requests and materials.
• Enforces library policies and guidelines in order to maintain an environment conducive to quiet study.
• Maintains confidentiality in all situations relating to the University.
• Adheres to the policies and procedures established by the University and the Library.
• Exercises sound judgment and discretion, acting in an authoritative manner in enforcing University and Library policies.
• Communicates effectively with patrons, student assistants, co-workers, supervisor, and members of outside organizations.
• Uses tact, respect, and sensitivity when dealing with patrons, student assistants, and colleagues.
• Presents a professional and positive demeanor.
• Displays strong organizational skills, ability to prioritize and multi-task with minimal supervision, and attention to detail.
• Displays ability to trouble‑shoot and identify solutions to resolve minor computer and printer/copier malfunctions.
• Displays ability to accept supervision and constructive criticism.
• Opens and closes the library.
• Shelves materials and participates in stacks maintenance, including shifting and shelf‑reading.
• Performs other duties as assigned by the Access Services Manager or the University Librarian.

Skills

Supervisory experience

Customer service

Communication skills

Microsoft Office

Education

Associates degree in related field

Bachelor's degree preferred

Tools

Circulation software

Springshare software

Microsoft Office

Job description

Franklin Pierce University seeks a Library Assistant-Circulation to support circulation, course reserves, and interlibrary loan processing. The role reports to the Access Services Manager and involves supervising student assistants, opening/closing the library, and enforcing policies in a quiet study environment.

Qualifications include 1–3 years library experience, an associates degree (bachelors preferred), and familiarity with library software such as Springshare.