Senior CIP & AML Operations SME

Bank of America; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America seeks a senior SME to lead CIP verification under BSA and regulatory requirements, coordinating daily activities and onboarding. You will guide associates, drive continuous improvement, and align processes across lines of business to uphold controls and efficiency.

You will work in an in-office setting, communicating effectively with leaders and partners, and shaping risk-aware, compliant operations aligned with Responsible Growth goals.

Qualifications

• Minimum of 3 years of business operations and controls management experience, in-office posture required.
• Strong critical-thinking skills with the ability to influence stakeholders and drive improvements.
• Proven ability to communicate and engage across all levels and build collaborative partnerships.
• Excellent verbal, written, and presentation skills with executive presence when engaging with leaders.
• Strong organizational agility to navigate complex structures and adapt in a fast-paced environment.
• Demonstrated project management experience leading cross-functional initiatives.

Responsibilities

• Leads CIP verification activities under BSA and regulatory requirements.
• Coordinates day-to-day operations, performance reviews, and onboarding.
• Guides and coaches associates to strengthen business acumen and risk awareness.
• Identifies opportunities for process and technology improvements across functions.
• Partners with cross‑functional teams to implement best practices for efficiency.

Skills

Leadership

Critical thinking

Communication

Executive presence

Project management

Organizational agility

Risk management

Education

High School Diploma

Job description

Bank of America seeks a senior SME to lead CIP verification under BSA and regulatory requirements, coordinating daily activities and onboarding. You will guide associates, drive continuous improvement, and align processes across lines of business to uphold controls and efficiency.

You will work in an in-office setting, communicating effectively with leaders and partners, and shaping risk-aware, compliant operations aligned with Responsible Growth goals.