Global AML/KYC Refresh Operations Lead

Bank of America; Town of Charlotte (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America is seeking an Operations Lead within Global AML Operations to supervise client AML/KYC refresh activities for the Business Banking segment. You will manage end-to-end processes, ensure data integrity, and drive quality and compliance across sites and teams.

The role calls for leadership in a fast-paced environment, strong analytical skills, and the ability to partner with senior stakeholders to strengthen controls and improve production timelines while maintaining risk discipline.

Qualifications

• Experience in Business Banking, Global Commercial Banking, or operations teams.
• Ability to oversee multiple priorities and pivot quickly.
• Proven executive presence and communication skills (both oral and written).
• Experience performing in a process-oriented production environment within a continuous improvement framework.
• Analytical and data driven with a process first mindset.
• Ability to contribute to our Operational Excellence culture and framework.

Responsibilities

• Identify production improvement opportunities through enhanced delivery and quality scores monitoring. Drive and implement quality enhancement programs.
• Ongoing monitoring of metrics and key performance indicators to maximize efficiency and manage change.
• Serves as an escalation point to resolve broad and complex operational issues
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on commercial customer relationships
• Partners closely with analysts, team leads and Managers directly supporting productions.
• Support business controls, audits and regulatory requests as required.
• Support Business and Commercial Banking AML Refresh Operations team with tools, processes, and best practices to meet production timelines.
• Partner closely with senior management to develop strategies, tools, and analytics to strengthen current controls and enable production.
• Analyze trends in production data to identify potential control or quality gaps.
• Ensures accuracy of data and that relevant information is captured to support forums and controls.
• Support team members liaising with sales/client outreach teams to obtain and validate correct documentation to fulfil Refresh requirements.
• Engage with senior stakeholders and leaders. Develop partnerships to achieve desired business outcomes.
• Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, elevate and debate issues.

Skills

Business Operations Management

Drives Engagement

Process Management

Process Performance Measurement

Result Orientation

Customer and Client Focus

Planning

Reporting

Risk Management

Talent Development

Adaptability

Data Management

Fraud Management

Interpret Relevant Laws, Rules, andReg

Workforce Analytics

Job description

Bank of America is seeking an Operations Lead within Global AML Operations to supervise client AML/KYC refresh activities for the Business Banking segment. You will manage end-to-end processes, ensure data integrity, and drive quality and compliance across sites and teams.

The role calls for leadership in a fast-paced environment, strong analytical skills, and the ability to partner with senior stakeholders to strengthen controls and improve production timelines while maintaining risk discipline.