Senior Child Support Specialist - Impactful Case Management

Durham County; Durham (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Durham County Government, Social Services (DSS), in Durham, NC, is posting a case management role focused on ensuring financial and medical support for children. The position coordinates genetic testing, enforces court orders, locates non-custodial parents, and conducts collections calls while handling a high caseload in a team-oriented environment.

Ideal candidates bring strong communication, analytical, and math abilities, plus knowledge of child support procedures.

Qualifications

• A four year degree and six months experience in eligibility, investigative, judiciary, or legal work; or an associate’s degree with two years of related experience; or a high school diploma with three years of related experience.
• Preferred: Child Support experience.
• Notary and Genetic Testing Certification may be required.

Responsibilities

• Establishes and provides case management to ensure financial and medical support for children.
• Coordinates genetic testing, enforces court orders, and locates non-custodial parents.
• Attends court, monitors orders, and manages collections calls for payment.
• Reviews cases for modifications and audits; prepares clients for court and may testify.
• Interacts with diverse populations and maintains collaboration with team members and partners.

Skills

Establishing effective working rels

Interviewing clients

Case analysis and management

Basic math skills

Strong communication

Diversity awareness

Legal knowledge and research

Collaboration in team settings

Education

Four year degree

Associate’s degree in related field

High school diploma + 3 years relevant experience

Job description

Durham County Government, Social Services (DSS), in Durham, NC, is posting a case management role focused on ensuring financial and medical support for children. The position coordinates genetic testing, enforces court orders, locates non-custodial parents, and conducts collections calls while handling a high caseload in a team-oriented environment.

Ideal candidates bring strong communication, analytical, and math abilities, plus knowledge of child support procedures.