SENIOR CHILD SUPPORT AGENT - 40009507

Durham County; Durham (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Durham County Government, Social Services (DSS), in Durham, NC, is posting a case management role focused on ensuring financial and medical support for children. The position coordinates genetic testing, enforces court orders, locates non-custodial parents, and conducts collections calls while handling a high caseload in a team-oriented environment.

Ideal candidates bring strong communication, analytical, and math abilities, plus knowledge of child support procedures.

Qualifications

• A four year degree and six months experience in eligibility, investigative, judiciary, or legal work; or an associate’s degree with two years of related experience; or a high school diploma with three years of related experience.
• Preferred: Child Support experience.
• Notary and Genetic Testing Certification may be required.

Responsibilities

• Establishes and provides case management to ensure financial and medical support for children.
• Coordinates genetic testing, enforces court orders, and locates non-custodial parents.
• Attends court, monitors orders, and manages collections calls for payment.
• Reviews cases for modifications and audits; prepares clients for court and may testify.
• Interacts with diverse populations and maintains collaboration with team members and partners.

Skills

Establishing effective working rels

Interviewing clients

Case analysis and management

Basic math skills

Strong communication

Diversity awareness

Legal knowledge and research

Collaboration in team settings

Education

Four year degree

Associate’s degree in related field

High school diploma + 3 years relevant experience

Job description

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Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov .

DEPARTMENT:

SOCIAL SERVICES (DSS)

DATE POSTED:

OCTOBER 21, 2026

CLOSING DATE:

NOVEMBER 4, 2026

HIRING RANGE:

$51,726.00 - $69,798.00

POSITION NUMBER:

40009507

THIS IS A REPOST. PREVIOUS APPLICANTS ARE STILL BEING CONSIDERED.

DUTIES AND RESPONSIBILITIES:

Establishes and provides case management to ensure that parents provide financial and medical support for their children; coordinates and conducts genetic testing; utilize administrative and legal action and investigative techniques to establish and enforce court orders; locates non-custodial parents; obtains voluntary support obligations; attends court and monitors court orders; makes collections calls for payment; reviews cases to determine if modifications and financial audits are warranted; prepares clients for court and testifies as needed. Candidates will have a high volume of contact with customers and a very large caseload. Must be able to work effectively in a team setting and maintain a cooperative working relationship with team members, community professionals and agency leaders. Candidate must have the ability to interview and perform mathematical computations. Legal knowledge, collections experience, strong research, analytical and case management skills are highly preferred. Candidates must possess strong communication and organizational skills as well as the ability to effectively work with a diverse population. Work requires considerable firmness and tact in dealing with the parents of minors. A high degree of resourcefulness and the ability to interpret and apply a variety of statutes, procedures and regulations is required. Work is performed under general supervision and is evaluated through reports, conferences, and public reaction. Knowledge of personal computers, Microsoft applications, strong collections background and the automated Child Support system preferred. Candidates must be able to obtain a Notary and Genetic Testing Certification. Work in a Shelter as needed for Disasters.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys.
• Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures.
• Ability to interview clients, absent parents, and related sources, and to investigate cases.
• Ability to organize, analyze, and summarize case information.
• Basic math skills.
• Strong communication and organizational skills.
• Ability to effectively work with a diverse population.
• Legal knowledge, collections experience, strong research, analytical, mathematical, and case management skills in child support highly preferred.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

A four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides knowledges, skills and abilities needed to perform the work; or an associate’s degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides knowledges, skills and abilities needed to perform the work; or graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides knowledges, skills and abilities needed to perform the work; or an equivalent combination of education and experience.

PREFERRED REQUIREMENTS:

Preference will be given to applicants with Child Support Experience

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.

Durham County is an Equal Opportunity Employer