Senior Child Support Investigator

State of Texas; Texas; On-site; USD 42,000 - 54,000; Full time

Job summary

Office of the Attorney General, Child Support Division, seeks a highly motivated CSO to conduct investigations, locate absent parents, and help establish court orders for child support and health care coverage. The role emphasizes accurate data handling, customer service, and cross‑agency collaboration.

Responsibilities include enforcing orders, responding to inquiries, and promoting parental involvement in Texas families.

Qualifications

• Knowledge of investigative practices and child support policies.
• Ability to conduct interviews and negotiate.
• Experience in customer service or related fields.
• Typing 35 words per minute (typing test required).
• Spanish language proficiency preferred.

Responsibilities

• Conduct investigations to locate absent parents and establish paternity.
• Obtain court orders for child support and health care coverage.
• Enforce child support orders and respond to inquiries.
• Promote parental involvement and coordinate with state agencies.
• Collaborate with colleagues in a professional office environment.

Skills

Investigative practices

Paternity/child support knowledge

Interviews

Data entry

Customer service

Decision making

Spanish language ability

Typing 35 wpm

Education

High school diploma

Bachelor's degree

Job description

INTERNAL OAG EMPLOYEES ONLY Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist Experience: Two (2) years of full-time experience working in the following (or closely related) fields: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist. (One of the two years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required.) Knowledge of investigative practices and techniques, child support policies, procedures, and processes Skill in interviewing and negotiating Skill in using a personal computer for word-processing and data entry/retrieval Skill in basic mathematical computations Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 15% Ability to type 35 words per minute (Typing test required at time of interview) Education: Graduation from an accredited four-year college or university Knowledge: Investigative practices and techniques Other Language: Ability to proficiently read, write, and speak Spanish