OAG - Child Support | Child Support Officer II | 27-0073

State of Texas; Texas; On-site; USD 42,000 - 64,000; Full time

Job summary

State of Texas seeks a Child Support Officer to conduct investigations, locate absent parents, and help establish paternity. You will obtain court orders for support and health coverage, then enforce, respond to inquiries, and promote parental involvement across Texas.

The role requires strong communication and multitasking skills, with a focus on serving families and collaborating with agencies statewide.

Qualifications

• Graduation from high school or equivalent; a bachelor’s degree may substitute for some education requirements.
• Experience in investigations, customer service, or related fields is valued.
• Ability to read, write, and communicate effectively in a professional office setting.

Responsibilities

• Conduct investigations to locate absent parents and establish paternity.
• Obtain court orders for financial support and health care coverage.
• Enforce child support orders and respond to customer inquiries.
• Promote parental involvement and collaborate with state agencies.

Skills

Interviewing

Negotiation

Computer skills

Math skills

Multitasking

Communication

Judgment & decision making

Feedback receptiveness

Customer service

Teamwork

Typing speed

Travel willingness

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Word processing

Job description

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children's lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full‑time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist Skill in interviewing and negotiating Skill in using a personal computer for word-processing and data entry/retrieval Skill in basic mathematical computations Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 15% Ability to type 35 words per minute (Typing test required at time of interview) Education: Graduation from an accredited four‑year college or university Knowledge: Investigative practices and techniques Other Language: Ability to proficiently read, write, and speak Spanish