Senior Channel Growth & Optimization Leader

Assurant, Inc.; San Juan (PR); On-site; USD 90,000 - 130,000; Full time

Job summary

Assurant, Inc. in San Juan, Puerto Rico, seeks a Senior Channel Optimization Executive to drive growth and optimization of protection programs within Financial Services clients.

You will collaborate with client stakeholders, sales leaders, and internal teams to evaluate results, implement enhancements, and support execution across distribution channels. In this client-facing role, you will analyze portfolio performance, develop strategies, monitor ROI, and present insights to leadership.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• At least three years of experience in retail or another client-facing environment.
• Strong verbal and written communication skills, particularly by telephone and email.
• Ability to engage and communicate effectively with leadership, including in high-pressure situations.
• Proficiency in Microsoft Office applications.
• Strong analytical skills, including evaluating program performance and improving plans.
• Strong presentation and public-speaking skills.
• Advanced knowledge of sales and training techniques, client service, account development, multimedia presentations, graphics, and marketing standards.
• Ability to work in a fast-paced environment, manage competing priorities, and meet tight deadlines.
• Ability to influence internal and external stakeholders by clearly communicating client-specific value propositions and recommendations.

Responsibilities

• Drive production, engagement, and program penetration across the client’s branch network by partnering with market leaders and frontline teams.
• Monitor campaign performance, analyze conversion and penetration metrics, and identify opportunities for growth in the Personal Accident telemarketing channel.
• Design and deliver program training for client leadership, branch personnel, and sales teams.
• Monitor, analyze, and communicate program performance, compliance, and key business metrics.
• Develop and implement strategic action plans with client leadership to support sales, retention, and customer experience goals.
• Build strong relationships with client stakeholders as a trusted advisor on optimization and growth.
• Present program results and market trends to client and Assurant leadership.
• Evaluate ROI of sales, marketing, training, and operational initiatives.

Skills

Verbal communication

Written communication

Analytical skills

Presentation skills

Public speaking

Stakeholder influence

Project management

Client engagement

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Assurant, Inc. in San Juan, Puerto Rico, seeks a Senior Channel Optimization Executive to drive growth and optimization of protection programs within Financial Services clients.

You will collaborate with client stakeholders, sales leaders, and internal teams to evaluate results, implement enhancements, and support execution across distribution channels. In this client-facing role, you will analyze portfolio performance, develop strategies, monitor ROI, and present insights to leadership.