Senior Channel Growth & Optimization Lead

Caribbean American Life Assurance Company; San Juan (PR); In loco; USD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

Assurant in San Juan, Puerto Rico seeks a Senior Channel Optimization Executive to drive growth and optimization of protection programs within Financial Services clients. In this client-facing role, you will identify opportunities, analyze portfolio performance, and develop strategies that strengthen customer value and channel effectiveness.

You will collaborate with client stakeholders, sales leadership, and internal partners to evaluate results, implement enhancements, and support execution

Competenze

• Bachelor’s degree or equivalent professional experience.
• At least three years in retail or another client-facing environment.
• Strong verbal and written communication skills.
• Ability to engage leadership and communicate under pressure.
• Proficiency with Microsoft Office applications.
• Strong analytical and presentation abilities.

Mansioni

• Drive production, engagement, and program penetration across the client’s branch network by partnering with market leaders, branch management, and frontline teams.
• Monitor campaign performance, analyzing conversion and penetration metrics, and identifying opportunities for growth.
• Design, coordinate, and deliver program training for client leadership, branch personnel, and sales teams, including train-the-trainer sessions.
• Monitor, analyze, and communicate program performance, compliance, and key business metrics.
• Partner with client leadership to develop and execute strategic action plans that support sales, penetration, retention, and customer experience goals.
• Build and maintain strong relationships with client stakeholders, serving as a trusted advisor on program optimization, channel development, and growth opportunities.
• Present program results, business insights, market trends, and recommended actions to client and Assurant leadership.
• Evaluate the effectiveness of sales, marketing, training, and operational initiatives, including ROI analysis and recommendations.
• Serve as the primary liaison between Assurant and the assigned client within the relevant markets and areas of responsibility.
• Support the planning and execution of sales campaigns, promotions, recognition programs, and incentive initiatives.
• Conduct competitive and market analysis to identify emerging trends, risks and business opportunities.
• Collaborate with internal and client partners to resolve operational, service, and customer experience challenges.
• Manage multiple priorities, projects, and initiatives with sound judgment and limited supervision.
• Lead or participate in special projects and other business initiatives as assigned.

Conoscenze

Verbal communication

Written communication

Public speaking

Analytical skills

Time management

Formazione

Bachelor’s degree or equivalent

Strumenti

MS Office

Descrizione del lavoro

Assurant in San Juan, Puerto Rico seeks a Senior Channel Optimization Executive to drive growth and optimization of protection programs within Financial Services clients. In this client-facing role, you will identify opportunities, analyze portfolio performance, and develop strategies that strengthen customer value and channel effectiveness.

You will collaborate with client stakeholders, sales leadership, and internal partners to evaluate results, implement enhancements, and support execution