Senior Change Readiness & Transformation Lead

Devoted; Northern (KY); Hybrid; USD 110,000 - 129,000; Full time

Benefits offered by this job

Health, dental and vision plan

Generous paid time off

Stock options

401K program

Monthly mobile/internet stipend

Job summary

Devoted Health is seeking an Operational Transformation, Senior Manager to lead change readiness for Guide-facing initiatives. You will bridge strategy and execution, roll out workflows, manage dependencies, and build durable infrastructure for scale using AI-enabled tools.

You'll partner with Product, Tech, and frontline teams to craft playbooks, dashboards, training, and adoption metrics, ensuring launches run smoothly and are repeatable across the org.

Qualifications

• 5+ years in operations, program/change management, or operational transformation, including direct experience supporting frontline or contact center teams.
• Demonstrated build instinct: tools, automations, or durable systems you created yourself — not only specified for someone else — that a team still uses.
• A track record of leading change through influence, across teams you did not manage, including as the operational counterpart to Product and Tech partners.
• Ability to write the narrative a senior leader can act on, and untangle the workflow detail that would otherwise break the launch.
• Comfort operating amid shifting priorities, re-sequencing work mid-flight without losing the thread or the team.
• Willingness to form a recommendation on incomplete information, deliver hard messages to senior stakeholders, and keep the relationship intact afterward.
• Working fluency with AI tools, with concrete examples of what you use them for in your day-to-day work.

Responsibilities

• Own change readiness end to end for Guide-facing changes.
• Build durable, self-serve tooling and playbooks.
• Coordinate with Product and Tech on roadmap and release sequencing.
• Prepare frontline scripting, knowledge, comms, and training before changes.
• Run post-launch monitoring and retrospectives to track sentiment and adoption.
• Surface cross-org trade-offs and alignment across teams.

Skills

Change management

Tooling development

AI tools

Cross-team collaboration

Stakeholder management

Strategic thinking

Tools

Dialers

Chat tooling

Workforce management

Agent-assist AI tooling

Job description

Devoted Health is seeking an Operational Transformation, Senior Manager to lead change readiness for Guide-facing initiatives. You will bridge strategy and execution, roll out workflows, manage dependencies, and build durable infrastructure for scale using AI-enabled tools.

You'll partner with Product, Tech, and frontline teams to craft playbooks, dashboards, training, and adoption metrics, ensuring launches run smoothly and are repeatable across the org.