Senior Change Manager - End-to-End OCM for Critical Programs

Intuit Inc.; Mountain View (CA); On-site; USD 158,000 - 214,000; Full time

Job summary

Intuit Inc. is seeking a Senior Change Manager for the CTREC organization in Mountain View to lead hands-on organizational change management across security, enterprise systems, and employee-experience technology.

You will own the strategy and personally execute communications, enablement content, stakeholder engagement, and adoption measurement from day one. The role requires 7+ years of change management, a track record of creative adoption solutions, and fluency with AI tools.

Qualifications

• 7+ years of change management experience leading large, multi-site enterprise implementations of HR, IT service, Security, or employee-experience technology.
• Proven ability to own change strategy from scratch and execute it end to end personally — you are the strategist, writer, designer, and facilitator in one.
• A track record of creative, low-friction adoption solutions that reached and activated distributed audiences — including building user trust in automation acting on their behalf.
• AI platform fluency — you use AI tools and platforms fluently in your own work (research, content development, analysis) and can guide others through AI-driven change.
• Excellent writing and content-design skills across formats and channels, with the judgment to right-size comms to the change.
• Strong stakeholder management — comfortable partnering with engineering, product, and program leaders and influencing without authority.
• Self-direction and speed: you scope ambiguity into a plan, prioritize independently, and deliver without needing the role explained to you.
• Strong proficiency applying ADKAR or an equivalent structured change methodology within condensed go-live timelines and high stakeholder expectations.
• Proven ability to manage concurrent workloads under a fixed deadline, sequencing communications across phased waves to prevent audience fatigue and message conflicts.
• Strong executive communication skills — comfortable drafting on behalf of senior HR and technology leadership for enterprise-wide distribution.
• Domain experience across collaboration SaaS applications, HR, and Security, with a working understanding of data security and compliance concepts.
• Skilled in impact analysis, stakeholder mapping, and developing communication and care/readiness plans.
• Technology company experience implementing change efforts that impact technologist/development organizations as well as business functions.
• Project management experience leading cross-functional teams to achieve business goals.

Responsibilities

• Own end-to-end OCM delivery and adoption strategy for critical CTREC programs — from impact assessment through launch, adoption, and reinforcement.
• Build change strategy from scratch and execute it end to end yourself: audience and impact analysis, adoption plans, success metrics, and risk mitigation — with no reliance on separate design or communications resources.
• Develop and deliver communications for multiple channels (email, Slack, intranet, in-tool messaging, executive briefings), right-sized to audience and moment.
• Create enablement content — guides, FAQs, training assets, self-service resources — that helps a distributed global workforce understand, embrace, and adopt change.
• Drive stakeholder engagement across all levels, from frontline employees to senior leadership, building the coalitions each change needs to land.
• Partner closely with Development, the Product lead, and the Technical Program Manager as an embedded member of the program team, and align strategy with the OCM lead.
• Flex across the Change COE's engagement tiers — Drive, Support, or Consult — matching depth of involvement to the size and risk of each change, and partner with the OCM lead to define engagement models and tiered levels of support across the portfolio.
• Invent creative, low-friction adoption solutions — resourceful ways to reach and activate distributed audiences and build trust in automation that acts on a user's behalf.
• Develop and implement change management tools and processes that accelerate change activities, ensure a consistent change experience, and standardize communication approaches across programs.
• Monitor employee feedback channels to address questions and gauge sentiment on Security change initiatives, feeding insights back into program decisions.
• Measure adoption, gather feedback, and iterate — closing the loop between user sentiment and program decisions.

Skills

Change management

ADKAR

Stakeholder management

Executive communication

AI platform fluency

Content design

Cross-functional collaboration

Self-direction

Project management

Job description

Intuit Inc. is seeking a Senior Change Manager for the CTREC organization in Mountain View to lead hands-on organizational change management across security, enterprise systems, and employee-experience technology.

You will own the strategy and personally execute communications, enablement content, stakeholder engagement, and adoption measurement from day one. The role requires 7+ years of change management, a track record of creative adoption solutions, and fluency with AI tools.