Senior Certified Pharmacy Technician

Walgreens; Tappan (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a pharmacy technician, where you will assist pharmacists in providing excellent customer service and ensuring the smooth operation of pharmacy tasks. This role involves engaging with customers, processing prescriptions, and maintaining pharmacy standards in a dynamic retail environment. You will have the opportunity to develop strong relationships with customers and collaborate with healthcare professionals. If you are passionate about healthcare and committed to delivering exceptional service, this position offers a rewarding career path in a supportive and innovative workplace.

Qualifications

• Must earn and maintain PTCB certification for promotion.
• At least one year of experience as a pharmacy technician.

Responsibilities

• Assists the pharmacist in pharmacy operations and customer service.
• Handles prescription processing and inventory management tasks.

Skills

Customer Service

Pharmacy Operations

Communication Skills

Inventory Management

Education

PTCB Certification

High School Diploma

Job description

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.

Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.

Models and delivers a distinctive and delightful customer experience.

Job Responsibilities/Tasks

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
• Develops strong relationships with most valuable customers.

Operations

• Under the supervision of the pharmacist, assists in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreens Co. Pharmacy Code of Conduct.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining workflow.
• Reports prescription errors immediately to the pharmacist on duty and adheres to Company policies and procedures related to pharmacy errors and the Quality Improvement Program.
• Strictly adheres to Walgreens policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Responsible for registering all related sales on the assigned cash register, collecting and handling cash as required. Assists customers in locating products.
• Handles telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Processes (corrects and resubmits) manual claims for third-party prescription services in a timely manner, and performs other clerical duties as assigned by the Pharmacy Manager.
• Supports pharmacy inventory management activities, such as ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, order errors, or damaged goods involving Rx drugs.
• May assist pharmacists in administering clinical services, including collecting and labeling blood/urine samples and coordinating clinical services with healthcare providers.
• Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining relationships with the local medical community, including physicians, nurses, and other providers, through outreach and detailing.
• Ensures the Pharmacy Department is stocked, clean, neat, and orderly, supporting exterior and interior maintenance.
• Complies with all company policies and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification through the designated training program and/or state certification/registration. Certification is a condition for promotion to senior technician.
• Attends training sessions, completes PPLs, and acquires continuing education credits to stay current in healthcare and pharmacy developments.

• PTCB or ExCPT certification (except in Puerto Rico)
• At least one year of experience as a pharmacy technician in retail or hospital settings.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.