Senior Certification Program Manager, Cloud ERP Exams

NetSuite; Austin (TX); Vor Ort; USD 90.000 - 210.000; Vollzeit

Zusammenfassung

NetSuite is seeking a highly organized Senior Program Manager to lead strategy, development, and lifecycle governance of NetSuite certification exams and credentials. This role partners with senior leaders, product teams, and education stakeholders to ensure exams are valid, reliable, and scalable.

The ideal candidate combines strategic leadership with flawless execution, managing multiple workstreams, governance standards, and risk/issue resolution, while leveraging analytics to drive

Qualifikationen

• 6+ years of certification exam development experience.
• Bachelor's degree in education, learning and development, or related field.
• Proven success leading job task analyses and item writers.
• Strong knowledge of psychometrics and assessment quality.
• Ability to define portfolio strategy and governance.
• Experience partnering with product, education, technical, vendor, and leadership teams.
• Experience managing complex delivery plans and status reporting.
• Strong written and verbal communication; able to influence senior leaders.
• Willingness to travel up to 10%.

Aufgaben

• Execute the strategy, roadmap, and end-to-end lifecycle governance for the NetSuite certification exam portfolio, from initiation through release, maintenance, and retirement.
• Own delivery planning across multiple concurrent certification initiatives, establishing priorities, schedules, milestones, dependencies, risk registers, and stakeholder reporting.
• Define and maintain scalable frameworks, standards, tools, and operating rhythms for job task analyses, exam blueprints, item development, review, approval, release readiness, and post-launch maintenance.
• Ensure assessment quality, collaborating with psychometric and assessment vendors on item performance analysis, standard-setting activities, and defensible credential decisions.
• Partner with cross-functional stakeholders and senior subject matter experts to translate product strategy, customer needs, and role requirements into high-quality certification assessments.
• Apply rigorous governance for exam content, credential requirements, and approvals.
• Monitor product releases, candidate feedback, and exam-performance insights to identify, prioritize, and drive required credential and exam updates.
• Ensure certification exams and related materials accurately reflect current product functionality, role-based competencies, and leading practices across the credential portfolio.
• Drive resolution of complex risks, issues, and dependencies; facilitate decision-making, ensure clear ownership, and elevate blockers or platform defects when needed.
• Build and maintain portfolio health reporting, dashboards, and decision-ready insights on delivery status, quality, risks, candidate outcomes, and maintenance priorities.
• Practice responsible use of AI technologies to improve efficiency, quality, and decision-making as well as improve exam development operations.

Kenntnisse

Certification program management

Program governance

Stakeholder management

Psychometrics knowledge

Exam development

Cross-functional collaboration

Vendor management

Communication skills

Travel willingness

Ausbildung

Bachelor's degree in education, learning and development, or related field

Professional certification in program or project management, assessment, credentialing, or related discipline

Tools

Webassessor

Item Workshop

Jobbeschreibung

NetSuite is seeking a highly organized Senior Program Manager to lead strategy, development, and lifecycle governance of NetSuite certification exams and credentials. This role partners with senior leaders, product teams, and education stakeholders to ensure exams are valid, reliable, and scalable.

The ideal candidate combines strategic leadership with flawless execution, managing multiple workstreams, governance standards, and risk/issue resolution, while leveraging analytics to drive