Senior Certification Operations Lead (EMV & Security)

Capital One; McLean, Northern (VA, KY); Hybrid; USD 152,000 - 173,000; Full time

Job summary

Capital One is seeking a Principal Client Support Specialist to manage end-to-end testing and certification for payment partners, mobile developers, and merchant terminals. You will drive certification projects, triage technical queries, and ensure timely milestones within Level 2 security requirements.

The role demands strong EMV knowledge, hands-on testing experience, and the ability to coordinate cross-functional teams to deliver high-quality certification outcomes.

Qualifications

• Experience in payment systems and EMV technologies.
• Experience in software or hardware testing and certification workflows.
• Experience in product development or technical project support.

Responsibilities

• Oversee the operational and administrative certification lifecycle for Level 2 (functional/security) requirements.
• Serve as the primary operational contact during certification, resolving high-volume technical queries.
• Engage with product providers, leading technical discussions and maintaining momentum across projects.
• Coordinate cross-functional steps to move certification projects from intake to final approval.
• Leverage knowledge of EMV specifications to ensure network compliance.

Skills

Payment systems

EMV technologies

Testing & certification workflows

Technical project support

Education

High School Diploma / GED

Bachelor's degree (preferred)

Job description

Capital One is seeking a Principal Client Support Specialist to manage end-to-end testing and certification for payment partners, mobile developers, and merchant terminals. You will drive certification projects, triage technical queries, and ensure timely milestones within Level 2 security requirements.

The role demands strong EMV knowledge, hands-on testing experience, and the ability to coordinate cross-functional teams to deliver high-quality certification outcomes.