EMV Certification Platform Lead - Production & Reliability

Capital One; Deerfield (IL); In loco; USD 110.000 - 125.000; Tempo pieno

Descrizione del lavoro

Capital One seeks a Lead Production Support Specialist to manage EMV Certification platforms, balancing operations with platform transformation. You will own strategy, reliability, and performance, coordinating with vendors and internal teams to ensure scalable certification processes.

You will oversee incident management, backlog prioritization, and testing coordination, while driving continuous improvement and ensuring alignment with business goals.

Competenze

• High School Diploma, GED, or equivalent certification.
• 3+ years managing operational monitoring, incident response, and backlog prioritization of a technology platform.
• 2+ years in the Product Delivery Life Cycle (PDLC), including functional requirements and UAT test plans.
• 2+ years of experience supporting and interacting with internal and external business clients.

Mansioni

• Own end-to-end lifecycle of EMV Certification platform(s) from roadmap to operations.
• Define and maintain platform backlog aligned with business needs.
• Drive platform optimization and continuous improvement initiatives.
• Lead incident management and coordinate resolution across stakeholders and vendors.

Conoscenze

Incident management

Backlog prioritization

UAT planning

Stakeholder management

Formazione

Bachelor’s/Master’s degree

Strumenti

ServiceNow

Jira Service Management

Descrizione del lavoro

Capital One seeks a Lead Production Support Specialist to manage EMV Certification platforms, balancing operations with platform transformation. You will own strategy, reliability, and performance, coordinating with vendors and internal teams to ensure scalable certification processes.

You will oversee incident management, backlog prioritization, and testing coordination, while driving continuous improvement and ensuring alignment with business goals.