Lead Production Support Specialist

ITSMF; Riverwoods (IL); On-site; USD 100,000 - 140,000; Full time

Job summary

Capital One in the United States is seeking a Lead Production Support Specialist to oversee EMV certification platforms, driving end-to-end management, stability, and evolution of critical cloud-based certification processes.

You will balance platform operations with transformation, acting as primary point of contact for stakeholders, cross-functional teams, and vendors to deliver reliable, scalable, high-quality business outcomes.

Job description

Lead Production Support Specialist

As part of the EMV Certification Platform team within Capital One’s Testing & Certification organization, you will lead the end-to-end management, stability, and evolution of critical certification platforms that support EMV chip and mobile technologies. In this role, you’ll drive platform strategy, development, reliability and performance while enabling faster, scalable certification processes.

The Lead Production Support Specialist holds full accountability for the platform development lifecycle, operational stability, and evolution of their assigned EMV chip and mobile certification cloud platform(s). This dynamic role requires a dual focus, seamlessly balancing platform operational performance with platform transformation. The Platform Owner acts as the primary point of contact for their platform, working closely with internal stakeholders, cross-functional teams, and vendors to drive reliable, scalable, and high-quality business outcomes.

Core Responsibilities: