Senior Center – Outreach Coordinator

Ludlow; Ludlow (MA); Presencial; USD 37.000 - 45.000; Jornada completa

Descripción de la vacante

The Town of Ludlow is seeking an Outreach Coordinator for the Council on Aging/Ludlow Senior Center to plan, implement and manage social services for older adults, especially those with disabilities or at risk of institutionalization. The role includes assessments, referrals, reports, and responding to inquiries, with emphasis on compassionate service and community partnerships.

The ideal candidate has a BA in social services or gerontology, 3+ years working with older adults, strong computer

Formación

• Bachelor’s degree in social services, gerontology, or a related field from an accredited college or university.
• Three (3) years of relevant experience (one year with older adults) or equivalent education/experience.
• Knowledge of programs, services and resources for older adults.
• Experience with Microsoft Office products, Outlook and My Senior software preferred.
• Valid driver’s license; willingness to obtain CPR/First Aid within 6 months of hire.
• Excellent customer service, advanced computer skills, strong organizational skills, attention to detail and ability to maintain confidentiality.
• Regular and punctual attendance; ability to work Monday–Friday, 8:00 a.m.–4:00 p.m.

Responsabilidades

• Make assessments of older adult residents; identify individuals in need of services and provide follow-up.
• Provide information and application assistance for benefit programs (SNAP, Brown Bag, farmer’s market, RMV, fuel, Medicare, housing).
• Address psycho-social/mental health/physical health needs of individuals and families.
• Conduct home visits to assess needs, coordinate services and monitor delivery.
• Provide crisis intervention and referrals to social service agencies and mental health providers.
• Complete documentation for intakes, services, assessments and referrals; maintain confidential records.
• Provide telephone consultation, education and referrals to Town residents and families.
• Develop information and referral networks with agencies; obtain information and referrals.
• Attend seminars and conferences related to services for older adults to stay current.
• Perform similar tasks as needed to ensure efficient senior center operation.

Conocimientos

Customer service

Planning

Organization

Public speaking

Interpersonal skills

Problem solving

Communication

Attention to detail

Self-starter

Computer skills

Educación

Bachelor's degree in social services or related field

Herramientas

Microsoft Office

Outlook

My Senior software

Descripción del empleo

The Outreach Coordinator reports to the Director and is responsible for planning, implementing and managing social services for the Town’s older adults, with emphasis on those who have one or more disabilities and those who are at risk of institutionalization. Work includes assessing individual needs and referring older adults to the appropriate resources for assistance; preparing reports and correspondence; responding to inquiries, requests and complaints; maintaining and updating files and records; providing follow-up as needed; and performing a variety of administrative and support responsibilities. Successful performance will be enhanced by a candidate who has extensive knowledge of older adults, computer programs and general exposure to public relations as well as a sense of humor and a positive attitude.

Essential Functions

(The essential functions listed below are intended only as examples of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

• Make assessments of older adult residents; identify individuals in need of services; receive information and referrals from outside agencies regarding potential clients and provide follow-up as appropriate.
• Provide information and application assistance for all benefit programs including but not limited to SNAP, Brown Bag, farmer’s market, RMV transactions, fuel assistance, Medicare and housing.
• Address the psycho-social/mental health/physical health needs of individuals and families.
• Conduct home visits to assess needs, coordinate services and monitor service delivery.
• Provide crisis intervention assistance and referrals to social service agencies, and mental health providers and resources.
• Complete necessary documentation regarding intakes, services, assessments and referrals and maintain all confidential records and updates as necessary.
• Provide telephone consultation, education and referrals to Town residents and their families.
• Develop an information and referral network with various agencies, corresponds with representatives to obtain information and assistance or to refer clients for services.
• Attend seminars and conferences related to services for older adults to remain abreast of current information in the field.

Performs similar or related work as needed and assigned by the Director or designee to ensure the efficient operation of the Senior Center.

MINIMUM QUALIFICATIONS

Qualified candidates must have a Bachelor’s degree in social services, gerontology, or a related field from an accredited college or university, three (3) years of relevant experience (one year of which must include working with the older adults) or any combination of equivalent education, training and experience; must have knowledge of programs, services and resources for older adults; experience with Microsoft Office products, Outlook and My Senior software preferred, must have a valid driver’s license and be willing to obtain CPR /First Aide certification within 6 months of hire. Must possess excellent customer service skills with sincere interest in working with older adults and persons with disabilities; advanced computer skills; strong organizational skills; ability to pay attention to detail; maintain strict confidentiality; and be a self-starter. Regular and punctual attendance is a requirement of the position. Additionally, candidate must be able to work Monday – Friday, 8:00 a.m. – 4:00 p.m.

KNOWLEDGE, ABILITY AND SKILL

Knowledge: Thorough knowledge of federal and state services and local resources available to older adults; considerable knowledge of gerontology, ability to work with and communicate with older adults and their families; ability to maintain harmonious relationships with others, particularly with older adults; ability to impart vital information for the benefit of on-going services. Experience and knowledge of computers and geriatric services are a must.

Ability: Ability to assist clients respectfully on a daily basis being sensitive to their needs. Ability to operate multi-line telephones and computers quickly and accurately. Ability to maintain confidential information; work independently and accomplish tasks despite frequent interruptions. Ability to establish and maintain effective working relationships with older adults, people with disabilities, coworkers, Director and various agencies. Ability to communicate in a courteous and professional manner. Ability to maintain detailed and accurate information for reporting purposes. Ability to demonstrate sound judgment, initiative and decision-making skills.

Skills: Excellent planning and organizational skills; proficient computer, mathematical, recordkeeping and clerical skills; clear written and oral (public speaking) communication skills; interpersonal and problem-solving skills. Excellent customer service skills with a strong attention to detail.

SUPERVISION

Received: Work is performed under the supervision of the Director.

Exercised: None.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Work is typically performed during regular business hours, Monday – Friday, 8:00 a.m. – 4:00 p.m., under typical office conditions while operating computers, telephones, radios, copier, and other standard office equipment.
• Home visits are regularly performed in a variety of residential settings.
• Position has own office and will meet with many different types of individuals in their office.
• Environment may be loud due to telephones, people speaking, various other equipment and many distractions.
• Work requires handling multiple tasks simultaneously due to changing activity levels.
• Due to access to all department-related confidential information, employee must, at all times, maintain total confidentiality.
• Errors could result in delays or loss of service as well as financial ramifications which could cause adverse public relations for the department and the Town.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to sit for long periods of time, walk, stand, sit, grasp, pull, reach, stoop, talk, and hear; operate a computer, printer, telephone, copier and other standard office equipment requiring eye-hand coordination and finger dexterity; move about department to perform various duties.
• Ability to setup and breakdown event rooms including moving tables and chairs, decorating, lifting objects such as books, audio/visual and office equipment; and computer paper; assist in moving or lifting items such as persons in a wheelchair, walkers and/or other objects up to 30 lbs.
• Possess adequate hearing and language abilities to understand normal conversation over the telephone despite background noise; comprehend and understand conversation with individuals with an accent.
• Possess sufficient corrected vision, under conditions of glare and reduced lighting, to view computer screens, work with details and operate keyboard for extended periods of time to input information.
• Must be able to communicate written and verbally; read documents for general understanding and analysis; with vision and hearing at or correctable to normal ranges.

Department

Council on Aging/Ludlow Senior Center

Job Type

Full Time

$26.53-$32.74

Union

LATOSS

The Town of Ludlow is an (EOE) equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.