Senior Center Outreach & Resources Coordinator

Ludlow; Ludlow (MA); On-site; USD 37,000 - 45,000; Full time

Job summary

The Town of Ludlow is seeking an Outreach Coordinator for the Council on Aging/Ludlow Senior Center to plan, implement and manage social services for older adults, especially those with disabilities or at risk of institutionalization. The role includes assessments, referrals, reports, and responding to inquiries, with emphasis on compassionate service and community partnerships.

The ideal candidate has a BA in social services or gerontology, 3+ years working with older adults, strong computer

Qualifications

• Bachelor’s degree in social services, gerontology, or a related field from an accredited college or university.
• Three (3) years of relevant experience (one year with older adults) or equivalent education/experience.
• Knowledge of programs, services and resources for older adults.
• Experience with Microsoft Office products, Outlook and My Senior software preferred.
• Valid driver’s license; willingness to obtain CPR/First Aid within 6 months of hire.
• Excellent customer service, advanced computer skills, strong organizational skills, attention to detail and ability to maintain confidentiality.
• Regular and punctual attendance; ability to work Monday–Friday, 8:00 a.m.–4:00 p.m.

Responsibilities

• Make assessments of older adult residents; identify individuals in need of services and provide follow-up.
• Provide information and application assistance for benefit programs (SNAP, Brown Bag, farmer’s market, RMV, fuel, Medicare, housing).
• Address psycho-social/mental health/physical health needs of individuals and families.
• Conduct home visits to assess needs, coordinate services and monitor delivery.
• Provide crisis intervention and referrals to social service agencies and mental health providers.
• Complete documentation for intakes, services, assessments and referrals; maintain confidential records.
• Provide telephone consultation, education and referrals to Town residents and families.
• Develop information and referral networks with agencies; obtain information and referrals.
• Attend seminars and conferences related to services for older adults to stay current.
• Perform similar tasks as needed to ensure efficient senior center operation.

Skills

Customer service

Planning

Organization

Public speaking

Interpersonal skills

Problem solving

Communication

Attention to detail

Self-starter

Computer skills

Education

Bachelor's degree in social services or related field

Tools

Microsoft Office

Outlook

My Senior software

Job description

The Town of Ludlow is seeking an Outreach Coordinator for the Council on Aging/Ludlow Senior Center to plan, implement and manage social services for older adults, especially those with disabilities or at risk of institutionalization. The role includes assessments, referrals, reports, and responding to inquiries, with emphasis on compassionate service and community partnerships.

The ideal candidate has a BA in social services or gerontology, 3+ years working with older adults, strong computer