Senior CCaaS Implementation Lead - Remote

Sprinklr; Oregon; Híbrido; USD 100 000 - 166 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

$100k - $166k compensation range shown

Health benefits

401k plan

Generous PTO

Resumo da oferta

Sprinklr is hiring for a hybrid Implementation Consultant and Managed Services Consultant focused on Sprinklr CCaaS. You will partner with customers through discovery, design, deployment, and ongoing optimization, blending business consulting with technical delivery.

The role emphasizes translating requirements into scalable CCaaS solutions, leading workshops, and driving sustained adoption across voice, digital channels, and AI-enabled features.

Qualificações

• Fluent in English, written and verbal.
• 5+ years in enterprise CCaaS implementation or services.
• Strong experience with cloud contact center technologies.
• Deep knowledge of contact center ops, IVR, routing, and automation.
• Hands-on with CCaaS platforms such as Sprinklr, Genesys, Amazon Connect, Talkdesk, Cisco Webex, Five9, Twilio, RingCentral or Avaya.
• Ability to translate business needs into scalable platform solutions.
• Experience facilitating workshops, requirements gathering, and executive presentations.
• Strong consulting, stakeholder management, and customer-facing communication.

Responsabilidades

• Deploy and optimize the Sprinklr platform as part of cross-functional teams.
• Lead end-to-end engagements from discovery to post-go-live optimization.
• Design, configure, and maintain CCaaS solutions including voice and digital channels.
• Advise customers with implementation expertise and ongoing managed services guidance.
• Translate customer processes into scalable Sprinklr platform solutions.
• Identify optimization opportunities aligned to business objectives.

Conhecimentos

5+ years CCaaS experience

Enterprise consulting

Cloud contact center tech

CCaaS platforms know-how

English communication

Solution design

Stakeholder management

Ferramentas

Sprinklr

Genesys

Amazon Connect

Talkdesk

Cisco Webex Contact Center

Five9

Twilio Flex

RingCentral

Avaya

Descrição da oferta de emprego

Sprinklr is hiring for a hybrid Implementation Consultant and Managed Services Consultant focused on Sprinklr CCaaS. You will partner with customers through discovery, design, deployment, and ongoing optimization, blending business consulting with technical delivery.

The role emphasizes translating requirements into scalable CCaaS solutions, leading workshops, and driving sustained adoption across voice, digital channels, and AI-enabled features.