Senior CCaaS Architect: Google CCAI, Five9 & AWS Connect

Veriipro; Phoenix (AZ); On-site; USD 100,000 - 130,000; Full time

Job summary

Veriipro is seeking a CCaaS Senior Engineer based in Phoenix, Arizona. This role requires deep expertise in Google CCAI, Five9, and AWS Connect ecosystems. The ideal candidate will design scalable cloud contact center solutions and lead migrations from legacy systems.

The position involves working with GCP, modern DevOps practices, and delivering intelligent omnichannel solutions while ensuring security compliance. Responsibilities include building IVR systems and driving technical architecture based on business requirements.

Qualifications

• Strong experience in Google CCAI / Dialogflow CX.
• Hands-on expertise in Five9 CCaaS platform.
• Experience with AWS Connect or equivalent CCaaS platforms.

Responsibilities

• Design and implement scalable CCaaS and IVA solutions using Google CCAI.
• Lead migrations from legacy contact centers to CCaaS.
• Drive migration from legacy contact centers to modern CCaaS platforms.

Skills

Google CCAI / Dialogflow CX

Five9 CCaaS platform

AWS Connect

GCP architecture

API integration

cloud security

Terraform

scripting and automation

CI/CD

DevOps

Job description

Veriipro is seeking a CCaaS Senior Engineer based in Phoenix, Arizona. This role requires deep expertise in Google CCAI, Five9, and AWS Connect ecosystems. The ideal candidate will design scalable cloud contact center solutions and lead migrations from legacy systems.

The position involves working with GCP, modern DevOps practices, and delivering intelligent omnichannel solutions while ensuring security compliance. Responsibilities include building IVR systems and driving technical architecture based on business requirements.