CCaaS-AWS Connect-Senior Engineer

Objectways; Phoenix (AZ); On-site; USD 130,000 - 170,000; Full time

Job summary

Objectways in Phoenix, AZ seeks a Senior CCaaS Engineer to design, develop, and maintain cloud-based contact center solutions using AWS Connect. This on-site role involves building scalable cloud environments, managing infrastructure, and ensuring security and performance across the stack.

The ideal candidate has strong Agile, CI/CD, DevOps experience, plus leadership and exemplary communication skills to drive projects with cross-functional teams.

Qualifications

• Experience with Agile development, CI/CD pipelines and DevOps practices.
• Experience with automated release management using GitHub Actions.
• Architectural design and modeling for complex systems and architectures.
• Strong understanding of data structures, algorithms, and design patterns.
• Excellent written communication and documentation skills.
• Strong knowledge of cloud security architecture, encryption and OAuth.
• Proactive mindset for continuous improvement opportunities.
• Leadership and communication across teams and stakeholders.
• Excellent communication skills across technical and non-technical audiences.

Responsibilities

• Design, develop and maintain CCaaS systems using AWS Connect.
• Manage infrastructure and cloud solutions for secure, scalable environments.
• Collaborate with cross-functional teams to deliver reliable cloud services.
• Perform database administration and system optimization.
• Identify opportunities for performance and security improvements.

Skills

Agile development

CI/CD

DevOps

Observability

Data structures

Algorithms

Design patterns

Cloud security

Encryption

OAuth

Leadership

Communication

Tools

GitHub Actions

Job description

Role Description

We are seeking a CCaaS-AWS Connect-Senior Engineer for a contract position, working on-site in Phoenix, AZ. In this role, you will design, develop, and maintain cloud-based contact center as a service (CCaaS) systems using AWS Connect. Daily responsibilities include software development, infrastructure management, implementing cloud solutions, database administration, and system optimization. You will collaborate with cross-functional teams to ensure the delivery of efficient and secure cloud environments while identifying opportunities for system improvements.

Qualifications

• Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/CD pipeline. DevOps and Observability.


• Experience with automated release management using GitHub Actions.


• Experience in architectural design and modeling should possess strong skills in designing and modeling complex systems and architectures.


• Good understanding of data structures, algorithms, and design patterns


• Great written communication and documentation abilities


• Strong understanding of cloud security architecture and Encryption and OAuth.


• Looks proactively beyond the obvious for continuous improvement opportunities.


• Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.


• Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.