Senior Catering Operations Manager

SIS; Bethlehem (Northampton County); On-site; USD 85,000 - 130,000; Full time

Job summary

SIS in Bethlehem, PA is seeking a Manager of Catering 4 with extensive experience in high-volume catering operations. The role oversees events, concessions, and conference-center activities, including bookings, on-site support, transportation, equipment, logistics, and fleet management.

The ideal candidate has a Bachelor's degree or equivalent experience and at least 3 years of management experience, plus a strong track record in catering operations, staff leadership, and client service.

Qualifications

• Bachelor's degree or equivalent experience.
• At least 3 years of management experience.
• Ton of very heavy and high-volume catering experience.
• Oversee catering operations, events and concessions, and conference-center activities, including event bookings, tours, onsite event support, campus deliveries, transportation, equipment, logistics, and vehicle fleet.

Responsibilities

• Manage and oversee catering events to ensure seamless execution and exceptional client experience.
• Motivate, coach, mentor, and develop frontline staff to maximize performance and growth.
• Recruit, train, and lead a team of supervisors and frontline employees to achieve operational excellence.
• Collaborate closely with clients and operational leaders to align goals and deliver tailored solutions.
• Develop menus and manage costing to balance creativity, quality, and profitability.
• Extensive catering knowledge with the ability to analyze data and make informed decisions that drive operational success.
• Strong client service orientation, adept at building lasting relationships and delivering exceptional experiences.
• Proven leadership skills, including motivating teams, delegating effectively, and managing performance to achieve high standards.
• Expertise in coordinating and directing complex catering operations while resolving conflicts smoothly and efficiently.
• Ability to collaborate across functions and regions, ensuring alignment and consistency in service delivery and strategic goals.
• You will lead the planning and execution of catering operations to deliver exceptional service and drive business success. Combining creativity with practical insights, you'll ensure memorable client experiences while supporting growth and efficiency. Working collaboratively across teams, you will help develop and implement strategies that strengthen client relationships and promote ongoing success.
• Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions.

Skills

Catering management

Team leadership

Staff training

Client service

Menu costing

Operations analytics

Conflict resolution

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree or equivalent experience

Job description

SIS in Bethlehem, PA is seeking a Manager of Catering 4 with extensive experience in high-volume catering operations. The role oversees events, concessions, and conference-center activities, including bookings, on-site support, transportation, equipment, logistics, and fleet management.

The ideal candidate has a Bachelor's degree or equivalent experience and at least 3 years of management experience, plus a strong track record in catering operations, staff leadership, and client service.