Senior Catastrophic Claims Strategist

Liberty Mutual Insurance; Marlton (NJ); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Liberty Mutual Insurance seeks a Senior Claims Resolution Specialist to lead complex auto and homeowner’s casualty claims, partnering with counsel and driving strategy. You will own the investigation, evaluation, and resolution of high-exposure cases with oversight on reserves and settlements.

Ideal candidates have 5+ years managing complex, litigated casualty claims, strong analytical and negotiation skills, and deep knowledge of coverage and liability.

Qualifications

• Must have expert knowledge of coverage, liability, and complex claims handling procedures.
• Must be able to effectively handle claims at the highest technical and complexity level.
• Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
• Full working knowledge of claims operations and procedures is required.
• Excellent written and oral communications skills, interpersonal, analytical, investigative and negotiation skills.
• Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

Responsibilities

• Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and elevate appropriately for authority review.
• Identify potential suspicious claims and refer to SIU and identify opportunities for third party subrogation.
• Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Respond to various written and telephone inquiries including status reports.
• Maintain accurate reserves, recommending increases on cases in excess of authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in‑house counsel to ensure compliance and cost efficiency.
• May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

Skills

Complex casualty claims

Litigation experience

Negotiation skills

Analytical thinking

Communication skills

State & Federal law knowledge

Education

Bachelor's degree or equivalent experience

Job description

Liberty Mutual Insurance seeks a Senior Claims Resolution Specialist to lead complex auto and homeowner’s casualty claims, partnering with counsel and driving strategy. You will own the investigation, evaluation, and resolution of high-exposure cases with oversight on reserves and settlements.

Ideal candidates have 5+ years managing complex, litigated casualty claims, strong analytical and negotiation skills, and deep knowledge of coverage and liability.