Senior Casualty Claims Resolution Expert — Remote

Liberty Mutual Insurance; Plano (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Sign-on bonus

Flexible work arrangement (remote/hyb)

Job summary

Liberty Mutual Insurance is seeking a Senior Claims Resolution Specialist to lead the investigation and resolution of severe auto and homeowner’s casualty claims. You’ll assess coverage and damages, collaborate with trial counsel, and prepare detailed reports for management.

The role offers hybrid work options and growth opportunities through advanced training and mentorship. Ideal candidates have 5+ years in complex casualty claims, strong negotiation and analytical skills, and the ability to

Qualifications

• Must have expert knowledge of coverage, liability, and complex claims handling procedures.
• Must be able to effectively handle claims at the highest technical and complexity level.
• Must be knowledgeable of state and federal laws in the adjuster’s jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Excellent written and oral communications skills required with strong interpersonal, analytical, investigative and negotiation skills.
• Bachelor's degree or equivalent experience and at least 7 years of directly related experience.
• Ability to obtain proper licensing as required.

Responsibilities

• Manage the investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and upscale appropriately for authority review.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Collaborate closely with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate effectively with policyholders, witnesses, attorneys, and claimants to gather information and provide guidance.
• Responds to various written and telephone inquiries including status reports.
• Maintain accurate reserves, recommending increases on cases in excess of authority.
• Safeguard financial and confidential information across all claim files.
• Oversee billing practices of outside and in‑house counsel to ensure compliance and cost efficiency.
• May assist as a resource to the team, stepping in for the Claims Team Manager when needed or mentoring colleagues; or representing the company on matters involving state or federal regulatory agencies.
• Participate in special projects at the direction of leadership.

Skills

Casualty claims experience

Litigation handling

Negotiation skills

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Liberty Mutual Insurance is seeking a Senior Claims Resolution Specialist to lead the investigation and resolution of severe auto and homeowner’s casualty claims. You’ll assess coverage and damages, collaborate with trial counsel, and prepare detailed reports for management.

The role offers hybrid work options and growth opportunities through advanced training and mentorship. Ideal candidates have 5+ years in complex casualty claims, strong negotiation and analytical skills, and the ability to