Senior Casualty Claims Strategist — Remote Impact Leader

Liberty Mutual Insurance; Naperville (IL); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Sign-on bonus eligibility

Job summary

Liberty Mutual Insurance is seeking a Senior Claims Resolution Specialist to lead the investigation and resolution of complex auto and homeowners claims. The role involves evaluating coverage and liability, guiding settlement strategies, and coordinating with counsel on litigations.

The ideal candidate brings deep technical expertise, strong negotiation and communication skills, and the ability to thrive in a fast-paced, high-stakes environment. Hybrid work is available, with travel as needed.

Qualifications

• Expert knowledge of coverage, liability, and complex claims procedures.
• Ability to handle claims at the highest technical and complexity level.
• Knowledge of state and federal laws in the adjuster’s jurisdiction.
• Bachelor’s degree or equivalent experience with 7+ years in related field.
• Licensing as required.
• Excellent written and oral communication skills.

Responsibilities

• Manage investigation, evaluation, and resolution of complex auto and homeowner’s casualty claims.
• Assess coverage, liability, and damages; recommend settlement strategies and upscale appropriately for authority review.
• Identify potential suspicious claims and refer to SIU; explore third party subrogation opportunities.
• Collaborate with trial counsel; attend mediations, arbitrations, trials, hearings, and conferences.
• Prepare detailed litigation and trial reports for local management and Home Office.
• Communicate with policyholders, witnesses, attorneys, and claimants to gather information.

Skills

Complex claims handling

Litigation strategy

Negotiation skills

Communication skills

Regulatory knowledge

Licensing eligibility

Education

Bachelor's degree or equivalent

Job description

Liberty Mutual Insurance is seeking a Senior Claims Resolution Specialist to lead the investigation and resolution of complex auto and homeowners claims. The role involves evaluating coverage and liability, guiding settlement strategies, and coordinating with counsel on litigations.

The ideal candidate brings deep technical expertise, strong negotiation and communication skills, and the ability to thrive in a fast-paced, high-stakes environment. Hybrid work is available, with travel as needed.