Senior Cashier & Parking Operations Lead

SP Plus Corporation; Kansas City (KS); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Metropolis is seeking a Lead Cashier to anchor our facility operations across shifts in Kansas City, KS. You will mentor cashiers, coordinate lane coverage, and ensure financial integrity by auditing cash-handling procedures and reconciliations.

You will work with supervisors and management to maintain service standards, resolve escalations, and ensure accurate cash and payment processing across all lanes and touchpoints.

Qualifikationen

• High school diploma or equivalent (GED).
• 1+ years experience in cashiering, customer service, or parking operations.
• Experience leveraging AI tools to transform workflows.
• Proficiency with POS systems, credit card processing terminals, fee computers, and basic computer applications.
• Valid state-issued driver’s license with an acceptable driving record.
• Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.
• Strong communication, leadership, and conflict-resolution skills.
• Ability to sit, stand, bend, and lift up to 25 pounds across active environments.

Aufgaben

• Lead daily shift operations, coordinating lane allocations, shift assignments, and staff schedules.
• Train, mentor, and coach frontline cashiers on procedures and customer service standards.
• Process cash, credit, debit, and validation payments accurately.
• Audit and verify cashier starting banks, mid-shift drops, and end-of-shift reconciliations.
• Resolve complex customer service escalations and gate/ticket issues.
• Calculate parking fees, issue receipts, and manage records during outages.
• Compile shift reconciliation reports, vehicle counts, and bank deposits.
• Monitor booths, lanes, and intercoms for prompt, courteous service.
• Provide cashiering support during peaks or shortages.
• Operate company vehicles and support special projects as needed.

Kenntnisse

Leadership

Cash handling

Customer service

Conflict resolution

Communication

Problem solving

Flexibility

Attention to detail

Ausbildung

High school diploma or GED

Tools

POS systems

Credit card processing terminals

Fee computers

Spreadsheets

Facility management software

PARCS

Jobbeschreibung

Metropolis is seeking a Lead Cashier to anchor our facility operations across shifts in Kansas City, KS. You will mentor cashiers, coordinate lane coverage, and ensure financial integrity by auditing cash-handling procedures and reconciliations.

You will work with supervisors and management to maintain service standards, resolve escalations, and ensure accurate cash and payment processing across all lanes and touchpoints.