Senior Case Manager: Shelter Services & Housing Advocate

URI; New York (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

Urban Resource Institute (URI) in New York City seeks a Senior Case Manager to provide direct services to residents, conduct intake, and supervise staff. You will counsel individuals and families, connect them to housing resources, and coordinate with DHS, HRA, and Medicaid to secure benefits.

The role emphasizes trauma-informed practice, advocacy, and collaboration with community agencies to place residents in permanent housing and support aftercare.

Qualifications

• 3 years of crisis counseling in a residential shelter preferred.
• Experience assessing vocational and educational needs and securing benefits.
• Experience with supportive group facilitation.
• Sensitivity to homelessness in diverse communities including LGBTQ+ and HIV-affected.
• Familiarity with DHS regulations and DHS Cares Reporting.
• Ability to document cases in writing and maintain records.
• Proficiency with Microsoft Office applications.
• Flexible schedule as needed.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain caseload of 20-25 families.
• Conduct intake interviews and admissions assessments.
• Provide individual and group counseling under supervision.
• Develop housing referrals and assist permanent housing placement.
• Coordinate with DHS, HRA, Medicaid to assist residents.
• Supervise Residential Aide or Recreation Specialist weekly.

Skills

Crisis counseling

Group facilitation

Interpersonal communication

Documentation & reporting

MS Office proficiency

Flexibility in schedule

Written & verbal communication

Education

Bachelor’s Degree in Human Services

Tools

Microsoft Office

Job description

Urban Resource Institute (URI) in New York City seeks a Senior Case Manager to provide direct services to residents, conduct intake, and supervise staff. You will counsel individuals and families, connect them to housing resources, and coordinate with DHS, HRA, and Medicaid to secure benefits.

The role emphasizes trauma-informed practice, advocacy, and collaboration with community agencies to place residents in permanent housing and support aftercare.