Sr Case Manager - Homeless Families

Urban Resource Institute; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Urban Resource Institute (URI) seeks a Senior Case Manager to provide direct services to residents and supervise staff. You will conduct intake, counseling, and referrals, linking residents to housing and public assistance opportunities while coordinating with DHS/HRA and other agencies.

The role requires a Bachelor’s Degree in Human Services and a strong commitment to serving homeless families and DV survivors, with excellent written and verbal skills.

Qualifications

• Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.
• Experience in assessing vocational and educational needs and assisting with obtaining Public Assistance, Medicaid and other benefits.
• Experience with supportive group facilitation.
• Demonstrated sensitivity to homelessness in disenfranchised communities including LGBTQ and HIV-affected individuals.

Responsibilities

• Maintain caseload of 20-25 families.
• Conduct intake interviews to assess and evaluate residents for admission.
• Engage residents in treatment processes through individual and group counseling.
• Develop and maintain housing referral resources and assist with permanent housing placement.
• Assist residents with referrals and placements in community resources including aftercare services.
• Coordinate with DHS, HRA, and Medicaid to help residents secure benefits.
• Provide weekly supervision to assigned staff.
• Develop mutually agreed goals with residents and monitor progress.

Skills

Crisis counseling

Group counseling

Case documentation

Public assistance navigation

Communication skills

MS Office

Cultural competency

Education

Bachelor’s Degree in Human Services

Tools

Microsoft Office

Job description

Urban Resource Institute (URI) is a dynamic, innovative, and well-respected organization founded in 1980 that transforms the lives of domestic violence survivors and homeless families through safe shelter and comprehensive services; delivers prevention and intervention programs that break cycles of violence and poverty; and actively works for sustainable systemic change. URI is the oldest licensed provider of domestic violence (DV) shelter and services in New York State, and is the largest provider in the United States of DV shelter services, as well as a leading provider of shelter and services for homeless families. URI has a deep commitment to diversity, equity, and inclusion among leadership, staff, and clients at residential and nonresidential sites across New York City.

POSITION OVERVIEW

The Senior Case Manager is responsible for direct service provision to residents and supervision
of the Recreational Specialist or Residential Specialist according to the sites staffing pattern.
Direct services include counseling, group counseling, advocacy services, referrals and follow-up,
home management and budget counseling. Individual must demonstrate sensitivity to issues
related to homelessness. In addition, the Senior Case Manager will make all necessary linkages
to community agencies to provide proper placement of residents in areas of permanent
housing, referral to engage in aftercare services prior to leaving the agency, vocational and
educational services, and to assist families in securing public assistance, Medicaid or other
entitlements.

MAJOR DUTIES AND RESPONSIBILITIES

• Maintain caseload of 20-25 families.
• Conduct intake interviews, as assigned, to assess and evaluate residents for admission.
• Engage residents in initial and ongoing treatment processes, through individual and
  group counseling, under clinical supervision of the Director of Social Services.
• Develop and maintain housing referral resources, assist residents in the process of
  locating and securing permanent housing, in conjunction with Housing Specialist.
• Assists all residents in the process of referral and placement in community based
  resources including after care services
• Assess residents’ vocational and educational needs, aptitudes and interests through
  interviews and testing. Develop and maintain placement and follow-up as appropriate
  after assessment and counseling.
• Develop and maintain liaison activities with DHS, HRA. Public Assistance and Medicaid
  Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact
• Ensure entry into DHS Cares system and facilitate staff training through coordination with DHS
• Attend weekly individual case supervision, group supervision, monthly case conferences,
  and staff meetings.
• Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.
• Provide weekly supervision to assigned staff Residential Aide or Recreation Specialist.
• Participate in training seminars conducted to enhance and develop one’s skills.
• Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.
• Facilitate psycho educational groups.
• Coordinate on-site and off-site services such as for child care, child therapy and recreation.
• Perform other duties as assigned by the Director of Social Services.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

• Bachelor’s Degree in Human Services

REQUIRED SKILLS AND EXPERIENCE

• Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.
• In addition, must have training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.
• Experience with supportive group facilitation
• Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.
• Familiarity with DHS regulations and DHS Cares Reporting
• Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.
• Employee must be computer-literate and must have knowledge of Microsoft Office Applications.
• Must have ability to be flexible of schedule as needed
• Excellent written and verbal skills are required

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Education

Required

Bachelors or better in Human Services or related field.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.