Impactful Healthcare Case Manager — AI Concierge

Ferry Health; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Early-stage equity

Job summary

Ferry Health is hiring Case Managers in the United States to support patients navigating the healthcare system. You’ll guide patients through care workflows, schedule appointments, verify insurance, and maintain clear communications with patients and providers.

This role emphasizes improving workflows and mentoring new team members as Ferry scales. You’ll work in a fast-paced startup environment, delivering a warm client experience across SMS, phone, and email while ensuring documentation is

Qualifications

• 2–3+ years of experience in customer service, healthcare navigation, project coordination, or similar.
• Meticulous attention to detail and a love for keeping things organized.
• Strong verbal and written communication skills — you’re great on the phone and over email.

Responsibilities

• Guide patients through care workflows with empathy and efficiency.
• Manage tasks such as appointment scheduling, provider communication, and insurance verifications.
• Use internal tools to track patient progress and case statuses.
• Communicate with patients, practices, and providers via SMS, phone, and email.
• Identify and improve internal processes to boost efficiency and patient experience.
• Create training materials and documentation as workflows evolve.

Skills

Customer service

Healthcare navigation

Project coordination

Attention to detail

Communication skills

Tools

CRM tools

Scheduling platforms

Job description

Ferry Health is hiring Case Managers in the United States to support patients navigating the healthcare system. You’ll guide patients through care workflows, schedule appointments, verify insurance, and maintain clear communications with patients and providers.

This role emphasizes improving workflows and mentoring new team members as Ferry scales. You’ll work in a fast-paced startup environment, delivering a warm client experience across SMS, phone, and email while ensuring documentation is