Senior Case Manager | Personal Injury

SmartRecruiters, Inc.; Miami (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Life Insurance

Disability insurance

Tuition Assistance

Job summary

The Ward Law Group in Miami, FL is seeking a Senior Case Manager to guide injured clients through the personal injury claims process. You will work closely with attorneys, medical providers, and insurers to move cases efficiently from intake to settlement or litigation.

Ideal candidates are bilingual (English/Spanish) with strong organization, attention to detail, and experience using Litify or a similar case management system. Competitive compensation and comprehensive benefits are offered.

Qualifications

• Strong knowledge of Bodily Injury Claims processes including insurance and medical coordination.
• Bilingual in English and Spanish; ability to communicate complex information clearly.
• Proven ability to manage client relationships and advocate for clients throughout the claims process.

Responsibilities

• Serve as primary contact for clients and guide them through the claims process.
• Present and explain settlement offers and advise on next steps.
• Coordinate with medical providers and insurers to gather documentation and estimates.
• Maintain accurate case files in Litify and track demands, offers, and authorizations.

Skills

Litify

Bilingual EN/ES

Personal injury knowledge

Client communication

Tools

Litify

Job description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith– We act with integrity, honesty, and purpose in everything we do.

Accountability– We take ownership of our work, our commitments, and the results we deliver.

Leadership– We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty– We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients– We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.

Service to Our Teammates– We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community– We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Job Description

We are seeking a Senior Case Manager to support our attorneys by managing a caseload of personal injury claims and acting as a key point of contact for clients. The Senior Case Manager will guide clients through the claims process, collaborate closely with providers and insurance companies, and ensure cases move efficiently from intake through settlement or litigation. This role requires a detail-oriented and client-focused professional with deep knowledge of personal injury cases.

Key Responsibilities

Client Communication:

• Serve as the primary point of contact for clients, guiding them through the claims process and ensuring they feel supported at each stage.
• Present and explain initial settlement offers to clients, providing recommendations on next steps.
• Educate clients about additional medical treatments (e.g., injections, surgeries, TBI treatment) and legal procedures, such as filing lawsuits.
• Maintain bi-weekly proactive communication with clients and ensure all inquiries are addressed within 24 hours.

Case Management & Documentation:

• Manage the full lifecycle of personal injury cases, including intake, negotiations, resolution, and post-settlement tasks.
• Accurately maintain and update client files, records, and case notes in Litify to ensure seamless case progression.
• Track and log demands, offers, and client authority, ensuring proper documentation throughout the negotiation process.
• Ensure timely case resolutions while prioritizing client satisfaction and attention to detail.

Insurance & Provider Coordination:

• Follow up with insurance companies to obtain timely responses to settlement demands and negotiate under attorney supervision.
• Verify insurance coverage details (UM, PIP, BI) and request necessary documents from insurers.
• Communicate with medical providers to gather treatment estimates, lien information, and outstanding balances.
• Coordinate with providers and attorneys to support mediation and case settlement processes.

Operational Support:

• Prepare mediation summaries, global settlement documents, and related case materials.
• Conduct weekly audits to ensure all case files are current and compliant.
• Draft and file lawsuits or dismissals under attorney guidance, ensuring accuracy and timeliness.
• Review surgical case files and related documentation prior to client procedures.

Qualifications

• Strong understanding of the Bodily Injury Claims process, including insurance and medical provider coordination.
• Proficiency in Litify or similar legal case management systems.
• Bilingual in English and Spanish.
• Excellent organizational skills, with the ability to prioritize and multitask.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a team-focused environment.

Additional Information

COMPENSATION & BENEFITS

• Competitive salary commensurate with experience
• Professional development and continuing education support
• Collaborative, growth-oriented team environment
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Paid time off and paid holidays

JOIN OUR TEAM

At The Ward Law Group, every role contributes to changing lives.

If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

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