Intake Case Manager

SmartRecruiters, Inc.; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Paid time off

Job summary

The Ward Law Group in Orlando, FL is seeking an experienced Case Manager to join our Personal Injury team. You will guide clients through early case stages, ensuring exceptional support while moving claims toward resolution.

Ideal candidates have PI experience, strong client communication, and the ability to manage a high-volume caseload in a fast-paced environment, with proficiency in Litify or Salesforce. Join a collaborative, growth-oriented firm focused on changing lives.

Qualifications

• 1+ year of experience as Personal Injury Case Manager in a plaintiff personal injury law firm.
• Experience handling bodily injury claims, pre-litigation case management, property damage claims, PIP, medical records and bills, and claims/subrogation.
• Proficiency with Litify, Salesforce, or similar case management systems.

Responsibilities

• Manage a caseload of personal injury clients from intake through case progression.
• Identify cases eligible for Full Demand, Quick Demand, or Global Demand and submit to the appropriate department.
• Maintain accurate adjuster and insurance information; document all case activity in Litify.

Skills

Client communication

High-volume caseload

Organizational skills

Tools

Litify

Salesforce

Job description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith– We act with integrity, honesty, and purpose in everything we do.

Accountability– We take ownership of our work, our commitments, and the results we deliver.

Leadership– We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty– We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients– We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.

Service to Our Teammates– We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community– We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Job Description

The Ward Law Group is seeking an experienced Case Manager to join our growing Personal Injury team. This role is responsible for guiding clients through the early stages of their case, ensuring they receive exceptional support while helping move claims efficiently toward resolution. The ideal candidate has strong personal injury experience, excellent client communication skills, and the ability to manage a high-volume caseload in a fast-paced environment.

Responsibilities

• Manage a caseload of personal injury clients from intake through case progression.
• Apply knowledge of bodily injury claims and pre-litigation case management processes.
• Identify cases eligible for Full Demand, Quick Demand, or Global Demand and submit them to the appropriate department.
• Review and submit potential production cases for attorney evaluation.
• Qualify clients for Personal Injury Protection (PIP) benefits.
• Assist clients with property damage matters, including loss of use and diminished value claims.
• Communicate with insurance adjusters and carriers to obtain coverage and claim information.
• Monitor and follow up on client medical treatment and case progression.
• Request, obtain, and organize medical records, bills, and supporting documentation.
• Maintain accurate adjuster and insurance information within Litify.
• Submit applicable subrogation and attorney lien documentation.
• Document all case activity thoroughly and accurately in Litify.
• Maintain frequent communication with clients, answer questions, and provide updates regarding their case status.
• Ensure cases are properly prepared for attorney review and discharge when appropriate.

Location

Qualifications

• 1+ yearof experience as Personal Injury Case Manager in a plaintiff personal injury law firm.
• Demonstrated experience handling bodily injury claims, pre-litigation case management, property damage claims, PIP, medical records and bill collection, insurance communications, subrogation matters, attorney liens, and demand preparation.
• Proficiency with Litify, Salesforce, or similar case management systems.
• Excellent client communication, organization, and case management skills, with the ability to manage a high-volume caseload independently.

Additional Information

COMPENSATION & BENEFITS

• Competitive salary commensurate with experience
• Professional development and continuing education support
• Collaborative, growth-oriented team environment
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Paid time off and paid holidays

JOIN OUR TEAM

At The Ward Law Group, every role contributes to changing lives.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.