Case Manager | Personal Injury

SmartRecruiters, Inc.; New York, Northern (NY, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Plan

Life Insurance

Disability Insurance

HSA & DCFSA

Tuition Assistance

Paid time off

Job summary

The Ward Law Group in New York, NY seeks a bilingual Case Manager to support clients early in personal injury cases. Combine compassionate communication with strong follow-through to manage a busy caseload.

You will work on-site at our New York office, coordinate with attorneys, insurers, and clients, and assist with documentation, medical records, and scheduling. Excellent English/Spanish skills and a passion for helping injured clients are essential.

Qualifications

• Fluent in English and Spanish with clear communication.
• Minimum 2 years in personal injury intake or case management.
• Experience with case management software and deadlines.

Responsibilities

• Monitor personal injury cases from inception to resolution.
• Coordinate mail between clients and insurance companies.
• Promptly communicate with attorneys, insurers, and clients.
• Open claims with carriers.
• Assist attorneys with documentation and demands.
• Collect medical records and bills; review MRI results.
• Follow up IME appointments and schedule medical visits.
• Attend weekly department meetings for updates.
• Edit documentation using Foxit.
• Sign client/attorney documents using DocuSign.
• Manage calls, voicemail, and messages through Dialpad.
• Tend to Spanish-speaking clients.
• Update files in Litify.

Skills

Bilingual English & Spanish

Excellent communication

Case management

Deadline-driven

Education

High school diploma

Associate/Bachelor's in related field

Paralegal certificate (preferred)

Tools

Litify

Salesforce

Clio

Needles

Job description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith- We act with integrity, honesty, and purpose in everything we do.

Accountability- We take ownership of our work, our commitments, and the results we deliver.

Leadership- We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty- We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients- We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.

Service to Our Teammates- We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community- We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives-one client at a time.

Job Description

Help injured clients take their next step forward.

The Ward Law Group is seeking a bilingual Case Manager to support clients through the early stages of their personal injury cases. This role is ideal for someone who combines personal injury experience with compassionate communication, strong follow-through, and the ability to manage a busy caseload.

What You'll Do

• Monitor personal injury cases from inception to resolution
• Manage mail correspondence between clients and insurance companies
• Communicate promptly with attorneys, insurance adjusters, and clients
• Open claims with carriers
• File No-Fault Applications (New York)
• Assist the attorneys with documentation, draft demands, settlement
• Collect medical records, medical bills, MRI results
• Follow up IME appointments
• Schedule medical appointments for clients
• Attend weekly departmental meetings to provide case updates
• Edit documentation using Foxit
• Sign client/attorneys' documents through DocuSign
• Control calls, voicemail, and messages through Dialpad
• Tend to Spanish' speaking clients
• Update files in Litify (software)

What You Bring

• At least two years of plaintiff personal injury intake or pre-litigation case management experience.
• Experience opening and tracking insurance claims and coordinating with clients, carriers, and medical providers.
• Bilingual English and Spanish, with strong verbal and written communication skills.
• Demonstrated ability to manage high call volume and a large caseload while meeting deadlines.
• Proficiency with Litify, Salesforce, or comparable legal case management software.

Experience supporting New York personal injury cases is preferred.

Work Location

This position works on-site Monday through Friday at our New York office, located at 535 Fifth Avenue, Suite 2600.

Qualifications

REQUIRED QUALIFICATIONS

• Fluent in English and Spanish, spoken and written, with the ability to explain legal and medical concepts clearly in both.
• Minimum of two (2) years in personal injury intake, case management, client services, or a closely related role - or comparable experience in medical case management, patient navigation, or insurance claims.
• Demonstrated ability to manage a high-volume caseload without letting files go quiet.
• Comfort working to deadlines and to a documented contact cadence.
• Clear, empathetic communication with people who are injured and under stress.
• Proficiency with case management software and standard office applications.
• High school diploma or equivalent required.

PREFERRED QUALIFICATIONS

• Experience at a New York plaintiff personal injury firm.
• Working knowledge of New York No-Fault practice, including the 30-day notice requirement and NF-2 and NF-3 filings.
• Familiarity with notice of claim practice against municipal and transit defendants.
• Background in healthcare - care coordination, patient navigation, medical billing, or benefits navigation.
• Experience with Filevine, Clio, Needles, or a comparable case management platform.
• Associate’s or bachelor’s degree, or a paralegal certificate.

Additional Information

COMPENSATION & BENEFITS

• Competitive salary commensurate with experience
• Professional development and continuing education support
• Collaborative, growth-oriented team environment
• Hospital plans
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Paid time off and paid holidays

JOIN OUR TEAM

At The Ward Law Group, every role contributes to changing lives.

At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

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In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

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