Senior Case Manager

SmartRecruiters, Inc.; Puerto Rico; Hybrid; USD 18,000 - 22,000; Full time

Job summary

The Ward Law Group seeks an experienced Senior Case Manager to support plaintiff personal injury cases from intake through resolution, working under attorney supervision. This role requires close coordination with clients, medical providers, insurance carriers, and attorneys to keep cases progressing efficiently.

The Senior Case Manager will manage a substantial caseload, ensure compliance with procedures, and communicate with clients in both English and Spanish as needed, all in a remote

Qualifications

• Minimum 2 years of plaintiff personal injury case management experience.
• Experience handling BI claims, no-fault, UM/SUM.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Manage 80–120 personal injury cases with quality and efficiency.
• Coordinate with clients, medical providers, insurers, and attorneys.
• Maintain accurate case documentation in Litify and other systems.
• Communicate with clients in English and Spanish.
• Monitor case progress and drive timely resolutions.

Skills

Bilingual English/Spanish

Case management

Independent work

Tools

Litify

Salesforce

Job description

• Compensation: USD 1,600 - USD 2,000 - monthly

Company Description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

Faith– We act with integrity, honesty, and purpose in everything we do.

Accountability– We take ownership of our work, our commitments, and the results we deliver.

Leadership– We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.

Loyalty– We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service to Our Clients– We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.

Service to Our Teammates– We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.

Service to Our Community– We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Please submit your resume in English.

Job Description

The Ward Law Group is seeking an experienced Senior Case Manager to support plaintiff personal injury cases from intake through resolution, working under attorney supervision. This role involves close coordination with clients, medical providers, insurance carriers, and attorneys to keep cases progressing efficiently.

Key Responsibilities

• Possess expert knowledge of the bodily injury claims process.
• Manage an average caseload of 80 to 120 personal injury cases while maintaining quality and efficiency standards.
• Meet or exceed settlement and treatment goals while adhering to established case lifecycle timelines.
• Manage plaintiff personal injury cases from intake through resolution, including insurance communications, medical treatment coordination, and claim management.
• Coordinate with clients, medical providers, insurance carriers, and attorneys to support timely case progression and resolution.
• Maintain accurate, complete, and up-to-date case documentation and activity records in Litify.
• Assist with case-related activities and legal support functions under attorney supervision.
• Communicate effectively with clients in both English and Spanish as needed.
• Monitor claim status and proactively follow up on outstanding items to prevent delays and advance case resolution.
• Ensure compliance with firm procedures, documentation standards, and case management best practices.

Qualifications

• Minimum 2 years of recent experience in plaintiff personal injury case management
• Experience handling personal injury claims, including familiarity with no-fault, bodily injury (BI), and uninsured/underinsured motorist (UM/SUM) claims
• Experience working in a plaintiff personal injury law firm
• Fluent in English and Spanish
• Strong organizational, communication, and case management skills
• Ability to work independently and manage a full caseload in a remote environment

Preferred Qualifications

• Prior experience using Litify or Salesforce

Additional Information

Technical Requirements

Contractors supply their own equipment and workspace. Your setup must meet these minimums:

• Windows: Windows 11, Intel i5 (8th generation or newer) or equivalent, 16 GB RAM, 256 GB SSD
• Mac: macOS 14 (Sonoma) or newer, Apple Silicon or Intel i5, 16 GB RAM, 256 GB SSD
• The device must be used solely by you — not shared with family or household members

Internet

— wired Ethernet preferred, 5 GHz Wi-Fi acceptable:

• 30 Mbps download / 15 Mbps upload minimum
• Private, password-protected network. Public Wi-Fi is not permitted for this work.

Peripherals

• USB noise-cancelling headset with microphone
• Webcam capable of clear video for scheduled calls

Security

• Full-disk encryption enabled (BitLocker or FileVault)
• Screen lock after no more than 10 minutes idle
• Active endpoint protection software
• Applicant data stored only in firm-designated systems — never on personal cloud storage or local drives

Contractor Terms

• This is an independent contractor engagement, not employment.
• No paid time off, healthcare, retirement, or other employee benefits are provided.
• You will supply your own equipment, software, internet connection, and workspace.

The Ward Law Group does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.