Senior Case Manager: Housing & Family Services Lead

Shelter House, Inc; Fair Oaks (VA); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K contributions with a 4% employer

13 Paid Holidays, 2 Floating Holidays,

Birthday Off

Four Annual Employee Engagement Events

Job summary

Shelter House, Inc. seeks a Senior Case Manager to lead a team serving families and individuals experiencing homelessness in Fairfax County, VA. You will supervise assessments, coordinate housing-focused plans, and work with partners to secure permanent housing.

This exempt role requires strong organization, communication, and collaboration skills, with after‑hours on‑call leadership and occasional evening/weekend work.

Qualifications

• Bachelor's degree or equivalent in human services or related field.
• Minimum of 3 years of experience in human services or direct service delivery.
• Strong organizational, verbal, and written communication skills.
• Flexibility to work evenings and weekends.
• Valid driver's license.

Responsibilities

• Provide direct supervision, guidance, and support to the case management team.
• Oversee housing‑focused case management services that help families prevent homelessness and maintain housing stability.
• Coordinate and share client information with partners while maintaining confidentiality.
• Guide case managers on assessments, service plans, and housing barriers.
• Collaborate with housing partners and the Housing Locator to facilitate referrals and access to housing resources.
• Assist with phone screenings, diversion services, and after‑hours on‑call leadership.

Skills

Strong organizational skills

Excellent verbal communication

Strong written communication

Valid driver's license

Evenings and weekends flexibility

Education

Bachelor's degree in human services or related field

Minimum of 3 years of experience in human services or direct service delivery

Master's degree in human services or related field (preferred)

Job description

Shelter House, Inc. seeks a Senior Case Manager to lead a team serving families and individuals experiencing homelessness in Fairfax County, VA. You will supervise assessments, coordinate housing-focused plans, and work with partners to secure permanent housing.

This exempt role requires strong organization, communication, and collaboration skills, with after‑hours on‑call leadership and occasional evening/weekend work.