Senior Case Manager – Housing & Family Services

Shelter House; Fair Oaks (VA); On-site; USD 58,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K with 4% employer match

13 Paid Holidays

Floating Holidays and Birthday Off

Annual Employee Engagement Events

Job summary

Shelter House in Fairfax County, VA is seeking a Senior Case Manager to lead the case management team and coordinate housing-focused services for families and individuals at risk of homelessness. This exempt, mid-level role reports to the Assistant Director of Programs and oversees client assessments and referrals.

You will collaborate with housing partners and provide guidance on individualized service plans, while supporting after-hours coverage and maintaining confidentiality across partner

Qualifications

• Bachelor’s degree in human services or a related field or equivalent professional experience.
• Minimum of 3 years of experience in human services or direct service delivery.
• Strong organizational, verbal and written communication skills; ability to manage multiple priorities.
• Valid driver’s license; flexibility to work evenings and weekends as needed.

Responsibilities

• Provide direct supervision and support to the case management team.
• Oversee housing-focused case management to prevent homelessness and support housing stability.
• Coordinate with partners and the Housing Locator to facilitate referrals and service delivery.
• Guide Case Managers on client assessments, service plans, and housing barriers.
• Assist with phone screenings, diversion services, and after-hours on-call leadership.

Skills

Organizational skills

Verbal communication

Written communication

Flexibility to work evenings/weekends

Valid driver’s license

Education

Bachelor’s degree in human services or related field

Master’s degree in human services (preferred)

Job description

Shelter House in Fairfax County, VA is seeking a Senior Case Manager to lead the case management team and coordinate housing-focused services for families and individuals at risk of homelessness. This exempt, mid-level role reports to the Assistant Director of Programs and oversees client assessments and referrals.

You will collaborate with housing partners and provide guidance on individualized service plans, while supporting after-hours coverage and maintaining confidentiality across partner