Senior Case Manager - Growth & Client Care Leader

Tribute Home Care; Chicago (IL); Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

Collaborative team

WFH flexibility

Mileage reimbursement

Unlimited PTO

Health/dental/vision insurance

Zusammenfassung

Tribute Home Care in Chicago is seeking a customer-service focused Case Manager to lead client care from intake to ongoing assessment. You will work with clients, families and professionals to ensure a positive home-care experience, coordinating care plans and matching caregivers to needs.

This hybrid role requires regular travel across the greater Chicago area and in-person work from Tribute's Skokie office on Wednesdays, with flexibility to work remotely at other times.

Qualifikationen

• 2+ years of clinical case management experience
• Leadership or mentoring experience
• Strong customer service focus and client advocacy
• Excellent written and verbal communication skills
• Comfort using AI-powered systems (e.g., ChatGPT)
• Willingness to travel throughout the greater Chicago area

Aufgaben

• Provide clients with a warm, informative introduction to Tribute and complete in-person assessments
• Oversee setup of services by formulating care plans and matching caregivers to clients
• Maintain proactive, regular communication with clients, families, and professionals
• Revise care plans as needed and monitor service quality
• Develop trusted relationships with clients and their families and grow referral networks

Kenntnisse

Case management

Leadership

Communication

Writing skills

AI tools familiarity

Travel readiness

Ausbildung

Bachelor's degree from an accredited college

Jobbeschreibung

Tribute Home Care in Chicago is seeking a customer-service focused Case Manager to lead client care from intake to ongoing assessment. You will work with clients, families and professionals to ensure a positive home-care experience, coordinating care plans and matching caregivers to needs.

This hybrid role requires regular travel across the greater Chicago area and in-person work from Tribute's Skokie office on Wednesdays, with flexibility to work remotely at other times.