Senior Case Manager - ESOL & Workforce Readiness Lead

Nhsmass; Brockton (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

NeighborWorks Housing Solutions is seeking an experienced Senior Case Manager to lead case management for a Career-Focused English Proficiency pilot. You will coordinate services across subcontractor partners and report to the HCEC Director, driving consistency and quality in documentation and service delivery.

The role requires managing complex cases, traveling across NHS service areas, and supporting ESOL learners with flexible evening hours.

Qualifications

• Bachelor's degree in social work, counseling, education, human services, or related field; master's preferred.
• 2+ years of experience in case management, learner support services, or workforce development; experience with adult English language learners, immigrants, or refugees preferred.
• Experience coordinating case management practices across multiple sites, partner agencies, or subcontractor organizations.
• Knowledge of local social services and workforce/education support systems.
• Experience with compliance monitoring, documentation standards, or grant/funder reporting preferred.
• Strong interpersonal, coaching, and communication skills; ability to build rapport with diverse populations.
• Valid driver's license and access to reliable transportation for regular travel across sites.
• Ability to work a flexible schedule including regular evening hours to support ESOL classes.

Responsibilities

• Conduct intake assessments and develop individualized learning and career plans for program learners.
• Identify and address barriers to participation and completion, including transportation, childcare, and housing instability.
• Connect learners with community resources, service providers, and subcontractor partner organizations.
• Monitor learner attendance, persistence, and progress; maintain accurate, timely case notes and data for sponsors, founders, and internal reporting requirements.
• Serve as the lead case manager across subcontractor partner sites, promoting consistent case management practices and documentation standards program-wide.
• Manage complex or escalated learner cases requiring advanced intervention, crisis response, or cross-agency coordination.
• Collaborate with Learner Recruiters, Mentors, Tutors, and ESOL instructional staff to support integrated, learner-centered success plans.
• Support subcontractor monitoring and compliance activities, including periodic case file reviews and documentation audits tied to funder obligations.
• Contribute case management data, outcomes, and narrative input to quarterly reports and other funder-required deliverables.
• Participate in advisory committee meetings, partnership development activities, and staff meetings, supervision, and professional development trainings.

Skills

Interpersonal communication

Coaching

Communication skills

Bilingual in English and Spanish

Multicultural competence

Education

Bachelor's degree in social work/counseling/education/human services

Master's degree preferred

Tools

None

Job description

NeighborWorks Housing Solutions is seeking an experienced Senior Case Manager to lead case management for a Career-Focused English Proficiency pilot. You will coordinate services across subcontractor partners and report to the HCEC Director, driving consistency and quality in documentation and service delivery.

The role requires managing complex cases, traveling across NHS service areas, and supporting ESOL learners with flexible evening hours.