Lead Career Navigator — Onsite, Coaching & Case Management

Dynamic Workforce Solutions; El Paso (TX); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health, dental, life, and disability保险

Paid time off and holidays

401(k) retirement plan

Flexible spending accounts

Tuition assistance

Job summary

Dynamic Workforce Solutions is seeking a Lead Career Navigator to oversee workflow within the Programs Team and ensure high-quality case management across funding streams. The role is fully on-site and requires strong coaching and coordination skills to guide Career Navigators and maintain service momentum.

The ideal candidate holds a Bachelor's degree in social services, HR, or business, with 2 years in workforce or staffing, plus a preference for bilingual English/Spanish.

Qualifications

• Bachelor's degree required in social services, HR, business, or equivalent.
• Certified Workforce Development Professional credential preferred.
• Two years workforce or staffing experience including supervision.
• Coaching, case management, and performance analysis are essential abilities.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Oversees workflow management within the Programs Team to ensure timely and accurate service delivery.
• Receives referrals from the Lot 2 Logistics Supervisor and assigns them based on caseload, program eligibility, and customer needs.
• Provides daily guidance and technical support to Career Navigators to maintain momentum and quality.
• Supports file quality, documentation accuracy, and appropriate service sequencing.
• Ensures routing, case progression, and customer movement align with operating standards.
• Serves as a technical resource to resolve issues and remove barriers to service delivery.
• Reinforces compliance and documentation standards across funding streams.
• Monitors service delivery to maintain high-quality outcomes.
• Collaborates with management, quality, and logistics staff to sustain performance and customer experience.

Skills

Coaching

Case management

Performance analysis

Education

Bachelor's degree in social services, HR, business, or equivalent

Tools

Workforce information systems

Microsoft 365

Electronic case management

AI-enabled platforms

Job description

Dynamic Workforce Solutions is seeking a Lead Career Navigator to oversee workflow within the Programs Team and ensure high-quality case management across funding streams. The role is fully on-site and requires strong coaching and coordination skills to guide Career Navigators and maintain service momentum.

The ideal candidate holds a Bachelor's degree in social services, HR, or business, with 2 years in workforce or staffing, plus a preference for bilingual English/Spanish.