Senior Case Manager HCEC

Nhsmass; Brockton (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

NeighborWorks Housing Solutions is seeking an experienced Senior Case Manager to lead case management for a Career-Focused English Proficiency pilot. You will coordinate services across subcontractor partners and report to the HCEC Director, driving consistency and quality in documentation and service delivery.

The role requires managing complex cases, traveling across NHS service areas, and supporting ESOL learners with flexible evening hours.

Qualifications

• Bachelor's degree in social work, counseling, education, human services, or related field; master's preferred.
• 2+ years of experience in case management, learner support services, or workforce development; experience with adult English language learners, immigrants, or refugees preferred.
• Experience coordinating case management practices across multiple sites, partner agencies, or subcontractor organizations.
• Knowledge of local social services and workforce/education support systems.
• Experience with compliance monitoring, documentation standards, or grant/funder reporting preferred.
• Strong interpersonal, coaching, and communication skills; ability to build rapport with diverse populations.
• Valid driver's license and access to reliable transportation for regular travel across sites.
• Ability to work a flexible schedule including regular evening hours to support ESOL classes.

Responsibilities

• Conduct intake assessments and develop individualized learning and career plans for program learners.
• Identify and address barriers to participation and completion, including transportation, childcare, and housing instability.
• Connect learners with community resources, service providers, and subcontractor partner organizations.
• Monitor learner attendance, persistence, and progress; maintain accurate, timely case notes and data for sponsors, founders, and internal reporting requirements.
• Serve as the lead case manager across subcontractor partner sites, promoting consistent case management practices and documentation standards program-wide.
• Manage complex or escalated learner cases requiring advanced intervention, crisis response, or cross-agency coordination.
• Collaborate with Learner Recruiters, Mentors, Tutors, and ESOL instructional staff to support integrated, learner-centered success plans.
• Support subcontractor monitoring and compliance activities, including periodic case file reviews and documentation audits tied to funder obligations.
• Contribute case management data, outcomes, and narrative input to quarterly reports and other funder-required deliverables.
• Participate in advisory committee meetings, partnership development activities, and staff meetings, supervision, and professional development trainings.

Skills

Interpersonal communication

Coaching

Communication skills

Bilingual in English and Spanish

Multicultural competence

Education

Bachelor's degree in social work/counseling/education/human services

Master's degree preferred

Tools

None

Job description

SUMMARY

NeighborWorks Housing Solutions (NHS) is seeking an experienced and mission-driven Senior Case Manager to lead case management services for the Career-Focused English Proficiency pilot. The Senior Case Manager provides strengths-based, individualized case management to program learners while serving as the lead point of coordination for case management practices across NHS's subcontractor partners. This role carries expanded scope for complex case resolution, documentation quality, and cross-partner consistency, and reports to the HCEC Director in close collaboration with NHS's HCEC leadership.

PROGRAM OVERVIEW

This pilot provides career-focused English language instruction paired with intensive case management, helping adult learners overcome barriers to participation, build workforce readiness, and achieve their educational and career goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct intake assessments and develop individualized learning and career plans for program learners.
• Identify and address barriers to participation and completion, including transportation, childcare, and housing instability.
• Connect learners with community resources, service providers, and subcontractor partner organizations.
• Monitor learner attendance, persistence, and progress; maintain accurate, timely case notes and data for sponsors, founders, and internal reporting requirements.
• Serve as the lead case manager across subcontractor partner sites, promoting consistent case management practices and documentation standards program-wide.
• Manage complex or escalated learner cases requiring advanced intervention, crisis response, or cross-agency coordination.
• Provide case management guidance, coaching, and quality-review support to case management staff at subcontractor partner organizations; this is a non-supervisory role and does not carry formal HR supervisory authority over partner staff.
• Collaborate with Learner Recruiters, Mentors, Tutors, and ESOL instructional staff to support integrated, learner-centered success plans.
• Support subcontractor monitoring and compliance activities, including periodic case file reviews and documentation audits tied to funder obligations.
• Contribute case management data, outcomes, and narrative input to quarterly reports and other funder-required deliverables.
• Participate in advisory committee meetings, partnership development activities, and staff meetings, supervision, and professional development trainings.
• Uphold agency standards of professionalism, ethics, boundaries, and confidentiality; ensure adherence to program policies, procedures, and trauma-informed practice.
• Work a variable schedule that includes regular evening hours to provide case management services during ESOL classes, workshops, and other program activities.
• Travel throughout NeighborWorks Housing Solutions' service area to support learners, attend partner meetings, conduct site visits, and provide program oversight as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Requirements & Skills:

QUALIFICATIONS AND CERTIFICATIONS

• Bachelor's degree in social work, counseling, education, human services, or related field required; Master's degree preferred. Relevant experience will be considered in lieu of a degree.
• 2+ years of experience in case management, student/learner support services, or workforce development; experience serving adult English language learners, immigrants, or refugees strongly preferred.
• Demonstrated experience coordinating case management practices, quality standards, or staff guidance across multiple sites, partner agencies, or subcontractor organizations.
• Knowledge of local social services, community resources, and workforce/education support systems.
• Experience supporting compliance monitoring, documentation standards, or grant/funder reporting requirements preferred.
• Strong interpersonal, coaching, and communication skills; ability to build rapport and trust with diverse populations.
• Valid driver's license and access to reliable transportation required for regular travel across subcontractor partner sites.
• Ability to work a flexible schedule that includes regular evening hours to support ESOL classes and related program activities.
• Bilingual in English and Spanish, Haitian Creole, Cape Verdean Creole, and/or Portuguese strongly preferred.

PHYSICAL DEMANDS/WORKING CONDITIONS

This position requires the ability to work independently and travel regularly between NHS offices, subcontractor partner sites, and community locations throughout NeighborWorks Housing Solutions' service area. Because many ESOL classes and learner support activities occur in the evening, the position requires a flexible work schedule that includes regular evening hours. Successful candidates must be self-motivated, well-organized, and comfortable managing responsibilities both in the field and in an office environment. The role requires the ability to drive regularly to various site locations and to walk, stand, and navigate community-based settings as part of learner support, site coordination, and partnership activities. Occasional lifting of materials up to 25 pounds may be necessary.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

NeighborWorks Housing Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. At NeighborWorks Housing Solutions we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.