Case Manager: Eviction Prevention & Benefits Advocate

Bronxworks; New York (NY); On-site; USD 50,000 - 54,000; Full time

Job summary

BronxWorks is a nonprofit serving the Bronx with housing, benefits, and family services. This full-time clerical role supports crisis intervention and eviction prevention, handling intake, assessments, referrals, service plans, and follow-ups to help clients stay stably housed.

You will manage a caseload, document progress in Salesforce, coordinate with partners, and prepare monthly reports. Strong communication, computer skills, and comfort with fieldwork in the Bronx are essential.

Qualifications

• Bachelor’s Degree preferred; HS/GED with 1 year in benefits and government entitlements.
• Proficient in modern business communications and office tech.
• Experience with virtual platforms is preferred.
• Ability to develop client service plans and gather documentation.

Responsibilities

• Provide direct services to individuals and families in need of crisis intervention and eviction prevention services, including intake, engagement, assessment, service plan development, referrals, advocacy, exit summaries, and follow-up.
• Manage a caseload for both crisis intervention and eviction prevention services and connect clients to government benefits and entitlements that help them remain stably housed.
• Monitor and document client progress toward service plan goals in Salesforce Database.
• Document all interactions with, or on behalf of, clients in Salesforce database.
• Maintain familiarity with program resources available on- and off-site.
• Coordinate client services with other social services, mental health, medical, employment, educational, childcare, and other providers.
• Conduct regular case conferences with clients and service providers as required.
• Complete program reports monthly, or more frequently as required.
• Report to, and meet with, supervisor monthly.
• Conduct home visits, outreach events, and other fieldwork as required.Perform additional duties as assigned.

Skills

Business communications

Email proficiency

Office equipment

Virtual platforms

Education

Bachelor’s Degree preferred

HS/GED with 1 year experience in benefits and gov’t entitlements

Tools

Salesforce

Job description

BronxWorks is a nonprofit serving the Bronx with housing, benefits, and family services. This full-time clerical role supports crisis intervention and eviction prevention, handling intake, assessments, referrals, service plans, and follow-ups to help clients stay stably housed.

You will manage a caseload, document progress in Salesforce, coordinate with partners, and prepare monthly reports. Strong communication, computer skills, and comfort with fieldwork in the Bronx are essential.