Senior Cargo Operations Leader: Build & Scale Global Network

Amazon; Erlanger (KY); On-site; USD 142,800 - 193,200; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Parental leave

401(k) matching

Job summary

Amazon Air seeks a Principal Cargo Operations Manager to lead the development and operation of the air cargo network across a designated region. This senior individual contributor role combines program leadership with hands-on management of regulatory, infrastructure, and operational initiatives.

You will guide cross-functional teams, define KPI dashboards, and drive process improvements while ensuring TSA, CBP, FAA and airport standards are met.

Qualifications

• Bachelor's degree is required.
• 7+ years of cross-functional experience with tech and non-tech teams.
• 7+ years of program or project management experience.
• 7+ years of communicating results to senior leadership.
• 7+ years of cross-functional collaboration across multiple teams.
• 10+ years of supply chain experience.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience defining program requirements and using data to drive improvements.

Responsibilities

• Lead one or more functional workstreams such as regulatory compliance, cargo enablement, infrastructure, or KPIs/data/standards.
• Develop SOPs, policies, and training materials for the domain.
• Conduct gap analyses and site assessments; build inspection/audit frameworks.
• Partner with support resources to deliver work streams.
• Produce data-backed documents and reviews with recommendations.
• Establish relationships with partner teams (ACAR, AvSec, FAST, GAO, Ops, Safety, SC&A).
• Define baseline metrics and KPI dashboards in collaboration with teams.
• Support tech requirement definition and buy-vs-build assessments.
• Cross-train with other Cargo Operations Managers for continuity.
• Own end-to-end cargo operations within the region.
• Ensure regulatory compliance (TSA, CBP, FAA, airport authority, carrier SOPs).
• Drive quality metrics; act as escalation point for complex cargo issues.
• Conduct site inspections/audits; ensure adherence to standard work.
• Produce weekly/monthly business reviews with data-backed performance.
• Coordinate with partner teams on customer requirements.
• Maintain SOPs and KPI reporting; drive continuous improvement.

Skills

Cross-functional leadership

Program management

Data-driven decision making

Stakeholder communication

Supply chain experience

Process automation

Requirements definition

Education

Bachelor's degree

Master's degree

Job description

Amazon Air seeks a Principal Cargo Operations Manager to lead the development and operation of the air cargo network across a designated region. This senior individual contributor role combines program leadership with hands-on management of regulatory, infrastructure, and operational initiatives.

You will guide cross-functional teams, define KPI dashboards, and drive process improvements while ensuring TSA, CBP, FAA and airport standards are met.