Principal Cargo Operations Manager, Amazon Air

Amazon; Erlanger (KY); On-site; USD 142,800 - 193,200; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Parental leave

401(k) matching

Job summary

Amazon Air seeks a Principal Cargo Operations Manager to lead the development and operation of the air cargo network across a designated region. This senior individual contributor role combines program leadership with hands-on management of regulatory, infrastructure, and operational initiatives.

You will guide cross-functional teams, define KPI dashboards, and drive process improvements while ensuring TSA, CBP, FAA and airport standards are met.

Qualifications

• Bachelor's degree is required.
• 7+ years of cross-functional experience with tech and non-tech teams.
• 7+ years of program or project management experience.
• 7+ years of communicating results to senior leadership.
• 7+ years of cross-functional collaboration across multiple teams.
• 10+ years of supply chain experience.
• Experience implementing repeatable processes and driving automation or standardization.
• Experience defining program requirements and using data to drive improvements.

Responsibilities

• Lead one or more functional workstreams such as regulatory compliance, cargo enablement, infrastructure, or KPIs/data/standards.
• Develop SOPs, policies, and training materials for the domain.
• Conduct gap analyses and site assessments; build inspection/audit frameworks.
• Partner with support resources to deliver work streams.
• Produce data-backed documents and reviews with recommendations.
• Establish relationships with partner teams (ACAR, AvSec, FAST, GAO, Ops, Safety, SC&A).
• Define baseline metrics and KPI dashboards in collaboration with teams.
• Support tech requirement definition and buy-vs-build assessments.
• Cross-train with other Cargo Operations Managers for continuity.
• Own end-to-end cargo operations within the region.
• Ensure regulatory compliance (TSA, CBP, FAA, airport authority, carrier SOPs).
• Drive quality metrics; act as escalation point for complex cargo issues.
• Conduct site inspections/audits; ensure adherence to standard work.
• Produce weekly/monthly business reviews with data-backed performance.
• Coordinate with partner teams on customer requirements.
• Maintain SOPs and KPI reporting; drive continuous improvement.

Skills

Cross-functional leadership

Program management

Data-driven decision making

Stakeholder communication

Supply chain experience

Process automation

Requirements definition

Education

Bachelor's degree

Master's degree

Job description

Principal Cargo Operations Manager, Amazon Air

Job ID: 10486815 | Amazon.com Services LLC

The Principal Cargo Operations Manager is a senior Individual Contributor responsible for building and operating Amazon Air’s commercial air cargo capabilities across assigned territory.

This is a dual-phase leadership role: during Phase 1 (Build & SME Leadership), each manager leads one or more dedicated functional work streams, such as regulatory compliance, infrastructure, international operations, cargo enablement, industry parity, or KPIs/data/standards and designing foundational systems from zero. During Phase 2 (Regional Operations), each transitions to owning a geographic territory while retaining their build-phase specialization as a network-wide subject matter expert.

Key job responsibilities

• Lead one or more of 6 functional workstreams (Industry Parity, Regulatory Compliance, Cargo Enablement, Infrastructure, International Operations, or KPIs/Data/Standards)
• Develop SOPs, policies, and training materials for assigned domain
• Conduct gap analyses and site assessments; build inspection/audit mechanisms and compliance frameworks
• Partner with support resources to execute work stream deliverables
• Produce documents (white papers, business reviews, COEs) with data-backed recommendations
• Establish relationships with partner teams (ACAR, AvSec, FAST, GAO, Ops, Safety, SC&A)
• Define baseline metrics and build KPI dashboard infrastructure in partnership with DABI
• Support technology requirement definition and buy vs. build assessments
• Cross-train with other Cargo Operations Managers for continuity
• Own end-to-end cargo operations within assigned region
• Ensure regulatory compliance (TSA, CBP, FAA, airport authority, carrier SOPs)
• Drive quality metrics; serve as escalation point for complex cargo issues
• Conduct site inspections/audits; hold teams accountable to standard work
• Produce weekly/monthly business reviews with quantified performance data
• Coordinate with partner teams on customer requirements
• Maintain SOPs and KPI reporting; drive continuous improvement

Basic Qualifications

• Bachelor's degree
• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• 7+ years of working cross functionally across several teams experience
• 10+ years of supply chain experience
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality
• Master's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, SanBernardino - 142,800.00 - 193,200.00 USD annually

USA, IL, Rockford - 142,800.00 - 193,200.00 USD annually

USA, KY, Erlanger - 142,800.00 - 193,200.00 USD annually

USA, MD, Baltimore - 142,800.00 - 193,200.00 USD annually

USA, WA, Bellevue - 142,800.00 - 193,200.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.