Senior Cargo Operations Leader – Build & Scale Regional Network

Amazon; Bellevue (WA); On-site; USD 143,000 - 193,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon is seeking a Principal Cargo Operations Manager to build and operate Amazon Air's commercial air cargo capabilities across the Western region, including Bellevue, WA. This dual-phase leadership role starts with building functional streams and SME leadership, then moves to regional ownership while maintaining build-phase expertise.

You will lead multiple workstreams, develop SOPs, conduct gap analyses, and partner with teams to deliver data-driven recommendations.

Qualifications

• Bachelor's degree required.
• 7+ years cross-functional work experience with tech and non-tech teams.
• 7+ years of program or project management experience.
• 7+ years of managing, analyzing and communicating results to senior leadership.
• 7+ years of cross-functional collaboration across several teams.
• 10+ years of supply chain experience.
• Experience implementing repeatable processes and driving automation or standardization.

Responsibilities

• Lead one or more of 6 functional workstreams (Industry Parity, Regulatory Compliance, Cargo Enablement, Infrastructure, International Operations, or KPIs/Data/Standards).
• Develop SOPs, policies, and training materials for assigned domain.
• Conduct gap analyses and site assessments; build inspection/audit mechanisms and compliance frameworks.
• Partner with support resources to execute work stream deliverables.
• Produce documents (white papers, business reviews, COEs) with data-backed recommendations.
• Establish relationships with partner teams (ACAR, AvSec, FAST, GAO, Ops, Safety, SC&A).
• Define baseline metrics and build KPI dashboard infrastructure in partnership with DABI.
• Support technology requirement definition and buy vs. build assessments.
• Cross-train with other Cargo Operations Managers for continuity.
• Own end-to-end cargo operations within assigned region.
• Ensure regulatory compliance (TSA, CBP, FAA, airport authority, carrier SOPs).
• Drive quality metrics; serve as escalation point for complex cargo issues.
• Conduct site inspections/audits; hold teams accountable to standard work.
• Produce weekly/monthly business reviews with quantified performance data.
• Coordinate with partner teams on customer requirements.
• Maintain SOPs and KPI reporting; drive continuous improvement.

Skills

Cross-functional collaboration

Data analysis

Program management

Leadership

Regulatory compliance

Education

Bachelor's degree

Master's degree

Job description

Amazon is seeking a Principal Cargo Operations Manager to build and operate Amazon Air's commercial air cargo capabilities across the Western region, including Bellevue, WA. This dual-phase leadership role starts with building functional streams and SME leadership, then moves to regional ownership while maintaining build-phase expertise.

You will lead multiple workstreams, develop SOPs, conduct gap analyses, and partner with teams to deliver data-driven recommendations.