Senior Career Navigator & Team Coach

Equus; Tulsa (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Dynamic Workforce Solutions is seeking an experienced manager to lead Career Navigators delivering integrated workforce planning services at the Green Country – Tulsa County site. You will coach staff, manage hiring, performance reviews, and ensure customer satisfaction, while coordinating activities to meet needs of customers and providers.

Qualifications include a Bachelor's degree in Social Services, HR, Communications, or Business and at least two years in staffing or workforce development

Qualifications

• Bachelor's degree in Social Services, HR, Communications, or Business required.
• Minimum two years in staffing or workforce development; data systems experience.
• Previous workforce experience and/or case management preferred.
• Strong verbal and written communication skills and customer service abilities.
• Must have valid driver's license and adequate vehicle insurance.

Responsibilities

• Provides ongoing leadership, coaching and technical expertise to the Career Navigators that are providing integrated workforce planning services to career center customers.
• Provides coaching and technical assistance to Career Navigators to assist with meeting performance and quality goals.
• Coordinates activities of Career Navigators to ensure the needs of the customers, providers and the Center are being met or exceeded.
• Manages personnel for assigned staff, including hiring, development, performance review and disciplinary actions in collaboration with Project Director.
• Solves difficult customer and staff situations using Extreme Customer Service.
• Reviews timecards, PTO requests, and exit checklists; approves supportive services and incentives.
• Collaborates with management and QPT staff to evaluate quality results and drive continuous improvement.
• Participates in work groups and committees to address customer needs and implement new strategies.
• Maintains procedures and acts as liaison between Career Navigators and other Workforce Center staff.
• Performs Career Navigator functions to balance workloads, assess customers, and document outcomes.

Skills

Leadership

Coaching

Staffing

Workforce development

Verbal communication

Written communication

Customer service

Data entry

Education

Bachelor's degree in Social Services, HR, Communications, or Business

Job description

Dynamic Workforce Solutions is seeking an experienced manager to lead Career Navigators delivering integrated workforce planning services at the Green Country – Tulsa County site. You will coach staff, manage hiring, performance reviews, and ensure customer satisfaction, while coordinating activities to meet needs of customers and providers.

Qualifications include a Bachelor's degree in Social Services, HR, Communications, or Business and at least two years in staffing or workforce development