Lead Career Navigator

Equus Workforce Solutions; Tulsa (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

Dynamic Workforce Solutions in Tulsa, OK seeks an experienced team leader to guide Career Navigators delivering integrated workforce planning services.

You will coach staff, manage performance, coordinate activities, and drive continuous improvement while maintaining exceptional customer service.

Qualifications

• Requires a Bachelor's Degree in Social Services, HR, Communications or Business, or equivalent experience.
• Minimum of two years in staffing, recruiting, or workforce development.
• At least one year of experience with computer systems for data entry and data review.

Responsibilities

• Provides ongoing leadership, coaching and technical expertise to the Career Navigators.
• Coaches Career Navigators to meet performance and quality goals.
• Coordinates activities of Career Navigators to ensure customer and center needs are met.
• Manages staff: hiring, development, performance reviews, corrective action and termination.
• Solves difficult customer/staff situations with Extreme Customer Service.
• Identifies training needs for staff.
• Reviews timecards and requests for PTO/leave.
• Reviews exit checklists and approves supportive services and incentives.
• Works with management to evaluate quality results and improvement opportunities.
• Participates in work groups/committees to improve services.
• Establishes procedures and acts as liaison between Career Navigators and other staff.
• Performs Career Navigator functions to balance workloads and document case records.

Skills

Leadership & coaching

Customer service

Data entry / data review

Verbal & written communication

Education

Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience

Job description

Company Description

About Us

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

• Provides ongoing leadership, coaching and technical expertise to the Career Navigators that are providing integrated workforce planning services to career center customers.
• Provides coaching and technical assistance to Career Navigators to assist with meeting performance and quality goals.
• Coordinates activities of Career Navigators to ensure the needs of the customers, providers and the Center are being met or exceeded. Ensures that staff members are appropriately engaging customers in order to achieve customer satisfaction standards.
• Responsible for all facets of personnel management for assigned staff in collaboration with Project Director, including hiring, development, performance review and evaluation, corrective action and termination.
• Problem solves difficult situations on behalf of customers and staff utilizing Extreme Customer Service.
• Identify and address needs for staff training.
• Reviews and approves timecards. Reviews and approves requests for PTO and other leave.
• Reviews and approves exit checklists.
• Final review and approval for supportive services and incentives.
• Works with management and QPT staff to evaluate ongoing quality results and opportunities for continuous improvement.
• Participates regularly in work groups and committees that meet to evaluate customer needs, improve services and implement new strategies.
• Establishes, implements and maintains procedures as needed and acts as a liaison between Career Navigators and other Workforce Center staff.
• Performs Career Navigator functions as required to assist with balancing workloads to include maintaining a caseload, assess customers and explore full range of employment opportunities and/or training, implement and update service plans to meet customer needs, and document case records and prepare reports.
• Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.

Qualifications

• Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required
• Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required
• Previous workforce experience and/or case management experience is preferred
• Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills
• Skills/Abilities: Knowledge of employment and recruiting practices, ability to understand and follow program policy, knowledge of business practices and industry sectors, ability to work effectively in a fast paced environment, strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, ability to effectively read and interpret written procedures, ability to prepare routine reports, ability to enter data into computerized system, skills in dealing with customers using Extreme Customer Service
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage

Additional Information

Job Site: Green Country- Tulsa County 14002 East 21st Street, Suite 825 Tulsa, OK 74134

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.